Support » Plugin: Easy WP SMTP » Doesn’t work with SMTP protocol

  • Resolved erisal

    (@erisal)


    After setting correct parameters, plugin can’t connect to SMTP Server. I’ve correctly configured the settings corresponding to the SMTP account and I use the plugin according to the documentation. My host is 1and1, SMTP Server address is auth.smtp.1and1.fr, (TLS + 465). These parameters work with Outlook.

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  • Plugin Support mbrsolution

    (@mbrsolution)

    Hi, do you see any error messages? Did you contact your host about this issue? They might be able to share some insight as to why this is happening.

    Kind regards

    Hi,
    1&1 host just informed me that the call to an SMTP server is intentionally blocked. Only the use of the PHP mail() function is possible. To be able to use an SMTP server from a site, I’ve to opt for hosting with a dedicated server and not a shared server.
    Regards

    Plugin Support mbrsolution

    (@mbrsolution)

    Thank you for reporting back.

    So that means this plugin is not functional if your site is hosted in a shared server with Host 1&1. If that is the case then there is not much more we can do to help you.

    You can mark this thread as resolved if you don’t need any more help.

    Kind regards

    Indeed, plugin’s authors performing the same function as Easy WP SMTP can’t do anything if the hosting deliberately blocks their codes. I tried Easy WP SMTP on another site with another hosting is everything works perfectly. Please excuse me for incriminating your plugin too hastily. Thank you for your support.

    • This reply was modified 1 year, 7 months ago by erisal.
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