Support » Plugin: Gravity Forms + Stripe » Doesn't Work Practically non-existent support

  • I installed this plugin on my WordPress site and spent considerable time getting my form to look and function just right.
    However, when I submit a charge through the form, it never goes through at Stripe. Checking into my Stripe logs, it’s evident that Gravity+Stripe is sending the initial token, but never makes the actual charge request.

    I contacted Stripe, and they confirmed that it was an issue with the plugin.

    I tried contacting the Author. It took a few days to get a response, and I was asked what email address I used for the paid support. During this initial conversation, I got one email a day. I’d respond in the morning, and it was the next morning before they answered back.

    Funny – there’s no mention of paid support on the plug-in website. I responded on July 21st, and have yet to receive any further communication.

    Sadly, this looked like a very promising solution, as I needed a plugin that allowed me to add a percentage fee onto the transaction. So for the past two weeks, I’ve had to tell my clients to call me so I can run their card. Not very professional, IMHO.

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