Title: Doesn’t work on mobile
Last modified: October 6, 2024

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# Doesn’t work on mobile

 *  Resolved [invest101hk](https://wordpress.org/support/users/invest101hk/)
 * (@invest101hk)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/doesnt-work-on-mobile-49/)
 * Hi Team,
 * I added a new pop up, it works on desktop but doesn’t work on mobile, why ? 
   
   Invest101
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fdoesnt-work-on-mobile-49%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [Jawada](https://wordpress.org/support/users/jawada/)
 * (@jawada)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/doesnt-work-on-mobile-49/#post-18061643)
 * Hi [@invest101hk](https://wordpress.org/support/users/invest101hk/)
 * Thank you for reaching out and we apologize for any inconvenience. I did check
   the page and I no popup shows for me. Do you mean it is not mobile responsive
   or it doesn’t show at all.
 * Please reach us at our dedicated support forum with the deatails and we will 
   assist you in the runtime. You can visit us at [https://help.popup-builder.com/en/](https://help.popup-builder.com/en/),
   where you’ll find options to chat with us or send an email. Our team is here 
   to help and will be happy to address any concerns you may have.
 * Best regards,
 *  Thread Starter [invest101hk](https://wordpress.org/support/users/invest101hk/)
 * (@invest101hk)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/doesnt-work-on-mobile-49/#post-18062382)
 * Hi Jawad,
 * Thanks for checking, there was pop up showing on the page, the event is set for“
   on hover” and triggered at the custom class “wp-image-9770”. 
   I want to set the
   event to “On Scroll” but the plugin doesn’t allow me to do that, do you have 
   any solution for this ?
 *  Plugin Support [Jawada](https://wordpress.org/support/users/jawada/)
 * (@jawada)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/doesnt-work-on-mobile-49/#post-18144086)
 * [@invest101hk](https://wordpress.org/support/users/invest101hk/)
 * Trigger is a premium feature, you can check more about it here. How to Trigger
   a Popup by Scrolling — [https://help.popup-builder.com/en/article/how-to-trigger-a-popup-by-scrolling-1m66y6f/](https://help.popup-builder.com/en/article/how-to-trigger-a-popup-by-scrolling-1m66y6f/)
 * Best Regards
 *  Plugin Support [Jawada](https://wordpress.org/support/users/jawada/)
 * (@jawada)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/doesnt-work-on-mobile-49/#post-18265367)
 * Hi [@invest101hk](https://wordpress.org/support/users/invest101hk/)
 * Since we haven’t heard back from you for some time, we will consider this thread
   resolved. If you need further assistance, please don’t hesitate to reach out 
   to us through our dedicated [support forum](https://help.popup-builder.com/en/),
   and we will be happy to assist you accordingly.
 * Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Doesn’t work on mobile’ is closed to new replies.

 * ![](https://ps.w.org/popup-builder/assets/icon-128x128.gif?rev=2698840)
 * [Popup Builder - Create highly converting, mobile friendly marketing popups.](https://wordpress.org/plugins/popup-builder/)
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 * 4 replies
 * 2 participants
 * Last reply from: [Jawada](https://wordpress.org/support/users/jawada/)
 * Last activity: [1 year, 4 months ago](https://wordpress.org/support/topic/doesnt-work-on-mobile-49/#post-18265367)
 * Status: resolved