Title: Doesn’t work on certain countries
Last modified: September 13, 2017

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# Doesn’t work on certain countries

 *  Resolved [johnlowsg](https://wordpress.org/support/users/johnlowsg/)
 * (@johnlowsg)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/doesnt-work-on-certain-countries/)
 * Hi,
 * We are testing the free version on our test site, and have set up the shipping
   zones, method… All is working well except for certain countries (even within 
   the same zone, whereby there is no problem with the other countries).
 * Example:
 * Free Shipping
    – Myanmar (works) – Singapore (doesn’t work)
 * Zone 1
    – Malaysia ( doesn’t work)
 * Zone 2
    – All countries (work) – Vietnam (doesn’t work)
 * Zone 3
    – India (doesn’t work) – Thailand (works)
 * doesn’t work = the system uses the rate/calculation for Rest of World.
 * Appreciate very much if you can help.
 * Thanks & regards
    John Low
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fdoesnt-work-on-certain-countries%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  [przemekrosa](https://wordpress.org/support/users/przemekrosa/)
 * (@przemekrosa)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/doesnt-work-on-certain-countries/#post-9492110)
 * Hi John,
 * Could you send us screenshots with shipping configuration?
 *  Thread Starter [johnlowsg](https://wordpress.org/support/users/johnlowsg/)
 * (@johnlowsg)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/doesnt-work-on-certain-countries/#post-9492296)
 * Hi,
 * I’ve capture the screenshots. Please advise how do I send them to you?
 * Thanks & regards
    John Low
 *  Thread Starter [johnlowsg](https://wordpress.org/support/users/johnlowsg/)
 * (@johnlowsg)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/doesnt-work-on-certain-countries/#post-9493346)
 * Hi,
 * I’ve uploaded the screenshots onto: [http://newsite.landofjade.com/shipping.php](http://newsite.landofjade.com/shipping.php)
 * Thanks & regards
    John Low
 *  [ospiotr](https://wordpress.org/support/users/ospiotr/)
 * (@ospiotr)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/doesnt-work-on-certain-countries/#post-9496857)
 * Hello John,
 * Thank you sending the screenshots. They’ve helped me to replicate your configuration
   in my test shop.
    I’ve just tested the plugin using your shipping zones and countries.
   I have confirmed that plugin is working well.
 * That’s very strange that you get proper shipping cost for one country, and for
   the another contry from the same shipping zone, there is an issue.
 * I suggest that you run a little test: simply disable Flexible Shipping, and check
   again Free Shipping for:
    – Myanmar – Singapore
 * If it’s not working either, than the problem is not with the plugin. Please, 
   let me know about the results of the test.
 *  Thread Starter [johnlowsg](https://wordpress.org/support/users/johnlowsg/)
 * (@johnlowsg)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/doesnt-work-on-certain-countries/#post-9501760)
 * Hi,
 * Just wanna share that the mystery is solved… phew…
 * It’s because these 2 files have same functions… /wp-includes/cache.php and /wp-
   content/object-cache.php, and the system auto uses the one from object-cache.
   php…
 * Hope this (unpleasant) experience will help others.
 * Nothing to do with the plugin… which is very good… and much thanks!
 * Blessed weekends
    John Low
 *  Thread Starter [johnlowsg](https://wordpress.org/support/users/johnlowsg/)
 * (@johnlowsg)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/doesnt-work-on-certain-countries/#post-9501764)
 * Oh BTW object-cache.php is from Redis…

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Doesn’t work on certain countries’ is closed to new replies.

 * ![](https://ps.w.org/flexible-shipping/assets/icon.svg?rev=2737045)
 * [Weight Based Shipping Table Rate for WooCommerce – Flexible Shipping](https://wordpress.org/plugins/flexible-shipping/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/flexible-shipping/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/flexible-shipping/)
 * [Active Topics](https://wordpress.org/support/plugin/flexible-shipping/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/flexible-shipping/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/flexible-shipping/reviews/)

 * 6 replies
 * 3 participants
 * Last reply from: [johnlowsg](https://wordpress.org/support/users/johnlowsg/)
 * Last activity: [8 years, 8 months ago](https://wordpress.org/support/topic/doesnt-work-on-certain-countries/#post-9501764)
 * Status: resolved