Title: Doesn’t work on android Last modified: December 15, 2023 --- # Doesn’t work on android * Resolved [nmwoods123](https://wordpress.org/support/users/nmwoods123/) * (@nmwoods123) * [2 years, 4 months ago](https://wordpress.org/support/topic/doesnt-work-on-android-2/) * On android the google pay disappears at the top of the checkout and the also the pay by square option doesn’t open up the card details box. * It works on windows desktop, also works on a browser when brought down to mobile dimensions. * Is there a known issue with using the plugin on mobiles? Viewing 15 replies - 1 through 15 (of 17 total) 1 [2](https://wordpress.org/support/topic/doesnt-work-on-android-2/page/2/?output_format=md) [→](https://wordpress.org/support/topic/doesnt-work-on-android-2/page/2/?output_format=md) * [Saif](https://wordpress.org/support/users/babylon1999/) * (@babylon1999) * [2 years, 4 months ago](https://wordpress.org/support/topic/doesnt-work-on-android-2/#post-17281349) * Hello [@nmwoods123](https://wordpress.org/support/users/nmwoods123/), Thank you for reaching out!Could you please attach a copy of your site’s System Status report? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support” (after you scroll down a bit)”. Once done, please paste it here in your reply or via a text-sharing service like [https://gist.github.com/](https://gist.github.com/). * Also, what’s the browser you’re testing with on your android device? * Look forward to hearing back from you. * Thread Starter [nmwoods123](https://wordpress.org/support/users/nmwoods123/) * (@nmwoods123) * [2 years, 3 months ago](https://wordpress.org/support/topic/doesnt-work-on-android-2/#post-17312399) * Thanks. Is it safe to copy the report into this public forum? * [carolm29 (woo-hc)](https://wordpress.org/support/users/carolm29/) * (@carolm29) * [2 years, 3 months ago](https://wordpress.org/support/topic/doesnt-work-on-android-2/#post-17312469) * Hey, [@nmwoods123](https://wordpress.org/support/users/nmwoods123/)! * > Thanks. Is it safe to copy the report into this public forum? * It is, you can post it here with no worries. 🙂 * Looking forward to your reply. * Have a wonderful day! * Thread Starter [nmwoods123](https://wordpress.org/support/users/nmwoods123/) * (@nmwoods123) * [2 years, 3 months ago](https://wordpress.org/support/topic/doesnt-work-on-android-2/#post-17312493) * ```wp-block-code ` WordPress Environment WordPress address (URL): https://www.englandgolfstore.co.uk Site address (URL): https://www.englandgolfstore.co.uk WC Version: 8.4.0 REST API Version: ✔ 8.4.0 WC Blocks Version: ✔ 11.6.2 Action Scheduler Version: ✔ 3.7.0 Log Directory Writable: ✔ WP Version: 6.4.2 WP Multisite: – WP Memory Limit: 768 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: ✔ Server Environment Server Info: Apache PHP Version: 7.4.33 PHP Post Max Size: 256 MB PHP Time Limit: 120 PHP Max Input Vars: 3000 cURL Version: 8.2.1 OpenSSL/3.1.1 SUHOSIN Installed: – MySQL Version: 5.7.39-42-log Max Upload 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Daily Cron: ✔ Next scheduled: 2024-01-02 12:23:46 +00:00 Options: ✔ Notes: 123 Onboarding: completed WooCommerce PayPal Payments Onboarded: ✔ Shop country code: GB WooCommerce currency supported: ✔ Advanced Card Processing available in country: ✔ Pay Later messaging available in country: ✔ Webhook status: ✔ PayPal Vault enabled: – ACDC Vault enabled: – Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: – Subscriptions Mode: Disabled Action Scheduler Complete: 4,199 Oldest: 2023-12-02 16:55:58 +0000 Newest: 2024-01-02 10:26:02 +0000 Failed: 9 Oldest: 2023-03-21 09:52:33 +0000 Newest: 2023-12-14 12:15:41 +0000 Pending: 2 Oldest: 2024-01-02 16:10:38 +0000 Newest: 2024-01-03 07:28:22 +0000 Status report information Generated at: 2024-01-02 11:01:27 +00:00 ` ``` * [carolm29 (woo-hc)](https://wordpress.org/support/users/carolm29/) * (@carolm29) * [2 years, 3 months ago](https://wordpress.org/support/topic/doesnt-work-on-android-2/#post-17312534) * Hey, [@nmwoods123](https://wordpress.org/support/users/nmwoods123/)! * Thanks for sharing the report. * I went to your site to check the Gpay button, but even on desktop, every product I tried only had a “call now” option. I saw several products and none of them had a “add to cart” option so I could see the checkout page. * Here’s a screenshot: * ![](https://i0.wp.com/snipboard.io/cRum51.jpg?ssl=1) * Do you see the add to cart option on all products? * If there are only some products with this option, can you please share the URL of some so we can check them from our end? * Looking forward to your reply. * Have a wonderful day! * Thread Starter [nmwoods123](https://wordpress.org/support/users/nmwoods123/) * (@nmwoods123) * [2 years, 3 months ago](https://wordpress.org/support/topic/doesnt-work-on-android-2/#post-17312589) * Hi. I’ve re-enabled for this product: * [https://www.englandgolfstore.co.uk/product/test/](https://www.englandgolfstore.co.uk/product/test/) * [carolm29 (woo-hc)](https://wordpress.org/support/users/carolm29/) * (@carolm29) * [2 years, 3 months ago](https://wordpress.org/support/topic/doesnt-work-on-android-2/#post-17312624) * Thank you, [@nmwoods123](https://wordpress.org/support/users/nmwoods123/)! * I added this product to the cart and went to the checkout page on desktop and I’m still not seeing the Google Pay option there. * Here’s a screenshot: * ![](https://i0.wp.com/snipboard.io/tBb4el.jpg?ssl=1) * Can you please check this **[guide ](https://squareup.com/help/us/en/article/7694-accept-payments-with-apple-pay-and-google-pay-on-square-online)** and make sure Google Pay is correctly set up in your store? * If it is, can you please share a screenshot of your settings so we can take a look? * Thank you! * Looking forward to your reply. * Have a wonderful day! * Thread Starter [nmwoods123](https://wordpress.org/support/users/nmwoods123/) * (@nmwoods123) * [2 years, 3 months ago](https://wordpress.org/support/topic/doesnt-work-on-android-2/#post-17312671) * Hi. Its showing for us on desktop but only whilst logged in. If we check in a private browser it is hidden * [carolm29 (woo-hc)](https://wordpress.org/support/users/carolm29/) * (@carolm29) * [2 years, 3 months ago](https://wordpress.org/support/topic/doesnt-work-on-android-2/#post-17312683) * Hey, [@nmwoods123](https://wordpress.org/support/users/nmwoods123/)! * > Its showing for us on desktop but only whilst logged in. If we check in a private > browser it is hidden * All right, thanks for clarifying. * Were you able to check the guide I shared? Have you set it up according to it? * If you can please share a screenshot of your Square settings so we can take a look on how it is set up, it would be great. This way we will be able to investigate this further. * Looking forward to your reply. * Have a wonderful day! * Thread Starter [nmwoods123](https://wordpress.org/support/users/nmwoods123/) * (@nmwoods123) * [2 years, 3 months ago](https://wordpress.org/support/topic/doesnt-work-on-android-2/#post-17312790) * Hi yes checked the guide and set it up according to it. Did you want a screen shot of the settings in the woocommerce settings for the gateway? * [carolm29 (woo-hc)](https://wordpress.org/support/users/carolm29/) * (@carolm29) * [2 years, 3 months ago](https://wordpress.org/support/topic/doesnt-work-on-android-2/#post-17312832) * Hey @nmwoods12! * > Hi yes checked the guide and set it up according to it. Did you want a screen > shot of the settings in the woocommerce settings for the gateway? * Thanks for confirming! * Yes, please share the settings you have on WooCommerce > Settings > Payments > Square. * They probably won’t fit all in one screenshot, feel free to share as many as needed. I’d recommend using [https://snipboard.io](https://snipboard.io). You can share the direct link to the image as a response to this topic. * Thank you! * Looking forward to your reply. * Have a wonderful day! * Thread Starter [nmwoods123](https://wordpress.org/support/users/nmwoods123/) * (@nmwoods123) * [2 years, 3 months ago](https://wordpress.org/support/topic/doesnt-work-on-android-2/#post-17313058) * ![](https://i0.wp.com/www.englandgolfstore.co.uk/wp-content/uploads/2024/01/screencapture- englandgolfstore-co-uk-wp-admin-admin-php-2024-01-02-15_27_47.png?ssl=1) * Image * [Saif](https://wordpress.org/support/users/babylon1999/) * (@babylon1999) * [2 years, 3 months ago](https://wordpress.org/support/topic/doesnt-work-on-android-2/#post-17313148) * Hello [@nmwoods123](https://wordpress.org/support/users/nmwoods123/), I see that even card payments are not working properly on the checkout page. * Link to image: [https://d.pr/i/21ukDG](https://d.pr/i/21ukDG) * Here’s how it should look like. * Link to image: [https://d.pr/i/kvEdns](https://d.pr/i/kvEdns) * This kind of problem is usually caused by a conflict with your theme or with another plugin.  The best way to determine this is to: - Temporarily switch your theme to [Storefront](https://woo.com/products/storefront/) - Disable all plugins except for Woo and Square - Repeat the action that is causing the problem * If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. [You can find a more detailed explanation on how to do a conflict test here.](https://woo.com/document/how-to-test-for-conflicts//) * Let us know how it goes! * Thread Starter [nmwoods123](https://wordpress.org/support/users/nmwoods123/) * (@nmwoods123) * [2 years, 3 months ago](https://wordpress.org/support/topic/doesnt-work-on-android-2/#post-17313194) * THanks. We narrowed it down to the javacript optimisition in the siteground optimiser plugin. Are you able to test your end? * [Saif](https://wordpress.org/support/users/babylon1999/) * (@babylon1999) * [2 years, 3 months ago](https://wordpress.org/support/topic/doesnt-work-on-android-2/#post-17313238) * > THanks. We narrowed it down to the javacript optimisition in the siteground > optimiser plugin. Are you able to test your end? * Glad to know you were able to figure it out! :‎) Indeed, J[avaScript optimisation can cause problems in WooCommerce](https://woo.com/document/configuring-caching-plugins/#wprocket). I’m able to see the button now. * Link to image: [https://d.pr/i/DJKGek](https://d.pr/i/DJKGek) * Let us know if you have any other questions! Viewing 15 replies - 1 through 15 (of 17 total) 1 [2](https://wordpress.org/support/topic/doesnt-work-on-android-2/page/2/?output_format=md) [→](https://wordpress.org/support/topic/doesnt-work-on-android-2/page/2/?output_format=md) The topic ‘Doesn’t work on android’ is closed to new replies. * ![](https://ps.w.org/woocommerce-square/assets/icon-256x256.png?rev=3234354) * [WooCommerce Square](https://wordpress.org/plugins/woocommerce-square/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-square/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-square/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-square/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-square/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-square/reviews/) * 17 replies * 3 participants * Last reply from: [Saif](https://wordpress.org/support/users/babylon1999/) * Last activity: [2 years, 3 months ago](https://wordpress.org/support/topic/doesnt-work-on-android-2/page/2/#post-17313499) * Status: resolved