In regards to the queries here, we have checked on the support form and it is actually working. Please ensure that your browser version is up to date. You may also try testing the form in another browser such as Firefox and Safari. In addition, your query here relates to requests involving the pro version of the plugin. Kindly do note that support or refund requests to the pro version are not handled in this forum. Please do send the request via the support form instead.
As a customer-centric company, every review is important for us, so, we will appreciate it if you could reconsider your review.