Support » Plugin: Ultimate TinyMCE » Doesn't work & no customer service

  • So I installed this on all my blogs & when I went to check off the features I wanted upto 4 rows, they wouldn’t show up.

    So I wrote on Josh’s forum & he responded asking me if I clicked on the Toggle Toolbar button. I told him I did & that didn’t help.

    He ignored me.

    I wrote him again a few days later, he ignored me again.

    It’s been almost 10 days since I posted & Josh Lobe has just disappeared.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    This plugin isn’t supported for any current version of WordPress and support here is 100% free and volunteer. The “customer service” does not apply in anyway here. You’re not a customer you are software user. Totally different thing. 😉

    While you say that you’re being ignored you haven’t posted a support forum question here. If you ARE a customer then you’re posting in the wrong place. Commercial products are not supported in these forums.

    Thread Starter ep2012

    (@ep2012)

    You know what I mean & I posted a review here. I wasn’t expecting support here unless you can give it to me.

    If it doesn’t work, then there’s a problem & the owner of the plugin should make sure it’s working or people should be aware it’s not & get a different plugin.

    This is the link the plugin had in the back area & this is where I posted… http://forum.wpeditpro.com/viewtopic.php?f=4&t=631

    And it even says he’s the owner.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    He is the author of the plugin, I try not to assume what anyone means, and I really have no idea if you’re his customer or not.

    If you are then that topic you posted was the right place.

    If you are not a customer then again, you’re making the wrong point when you write “no customer service”.

    If it doesn’t work, then there’s a problem & the owner of the plugin should make sure it’s working or people should be aware it’s not & get a different plugin.

    Good point and that’s why the plugin clearly states that on the description.

    See the text from this page at the top?

    https://wordpress.org/plugins/ultimate-tinymce/

    Note: The end of Ultimate Tinymce

    This plugin will not work properly on WordPress versions 3.9 and above

    Instead, please switch to using WP Edit

    • WordPress has released version 3.9.
    • Ultimate Tinymce will NO LONGER function properly after the update.
    • Please switch to using “WP Edit” instead; AFTER your site is updated to WordPress 3.9.
    • In WP Edit, there is an option under the “Database” tab, which will attempt to import any settings from Ultimate Tinymce.
    • WP Edit is the successor of Ultimate Tinymce… a complete project update.

    Which really can be summed up like so: “This plugin is dead. Please don’t use it. Use the other plugin instead.” Although the author may be horrified to read my direct translation of that. 😉

    Thread Starter ep2012

    (@ep2012)

    k, I didn’t know that.

    My website coder put it on some of my sites & then I went to tweak it & it didn’t work. I don’t know why the developer didn’t just tell me that right away. <sigh>

    Thanks & have a good Sunday.

    Plugin Author Josh

    (@josh401)

    Hi folks,

    Josh Lobe’s wife left him on October 11th, 2014. She left him with two infant children (five years… and ten months).

    I have been adjusting to a much tighter schedule.. and having to pick up the slack with the kids (where my wife helped before).

    I can do it.. I’m halfway there. I apologize for not being as responsive as I have in the past.

    Please let me know where you currently stand with this issue.. and I will be happy to assist.

    @jan,

    “This plugin is dead. Please don’t use it. Use the other plugin instead.” Although the author may be horrified to read my direct translation of that. 😉

    That is exactly what I wanted to say on the plugin page… but wasn’t sure how “tactful” that might appear 😉

    Thread Starter ep2012

    (@ep2012)

    Oh I’m soooo sorry to hear that Josh. I hope you have family who can help you with the kids : (

    So should I just uninstall this & install the other one? That’s what I was going to do.

    Michelle

Viewing 7 replies - 1 through 7 (of 7 total)
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