Support » Plugin: Email Before Download » Doesn't work in IE 9

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  • Plugin Author mandsconsulting


    Hi Karen,
    Sorry for the late response. We develop and support this plugin during our free time.
    Do you still have issue with the IE9?
    We have just tested it in IE9 and it worked the same as everywhere else.
    Could let us know what type the file you try to download, its size, plugin settings and maybe some other relevant information that might be useful for our testing and debugging?

    Thank you so much for writing me back. Yes, I still have the issue with IE 9. I’m trying to download a pdf. The file size is, 1.78 MB. It goes through the process of downloading the file with the status bar and gets all the way to 1.78 MB but then freezes. The file doesn’t open and it isn’t on my machine.
    Here is an example link for you:

    from this page:

    Settings in WordPress:
    Delivery format: send email
    Hide/Mask Real link is checked
    Link expires after 1 week

    Are there other settings I can provide that would be helpful? I really really appreciate your help!
    Thank you!

    Plugin Author mandsconsulting


    Hi Karen,

    Thanks for letting us know about this issue. We have done some further debugging and experimenting with that option. We fixed that bug and will soon release an update of the plugin with that correction.
    However, there is one not very optimistic note about this. Unfortunately IE still has problem with the displaying the files in browser that were marked as “masked”, so we decided to force users download them when it is discovered that the user browser is IE. Downloading file works just fine.
    Also, is it critical for you not displaying files in the browser? If not, then you can use the “force_download” attribute in the our short code with any value, e.g.,
    [email-download download_id=”4″ contact_form_id=”4″ force_download=”true”]
    In this case, the downloading will be force in every browser.

Viewing 3 replies - 1 through 3 (of 3 total)
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