Support » Plugin: WordPress SEO Plugin - Rank Math » Doesn’t work, crashed our site, screwed up our redirections

  • harvestfoodbank

    (@harvestfoodbank)


    Setup wizard for this Rank Math SEO plugin crashed our site and screwed up the redirections we had previously set up using John Godley’s Redirection plugin (which works great). Had to log in using WordPress recovery mode and deactivate and delete Rank Math plugin. Notwithstanding the endorsement from Ahrefs on YouTube, can’t recommend this plugin until bugs are fixed.

    And for what it’s worth, although not a show-stopper like the above issue, making the user log in again on each and every page of the setup wizard makes for a frustrating user experience. Putting some thought into the user interface design would really help.

Viewing 1 replies (of 1 total)
  • Plugin Author Rank Math

    (@rankmath)

    Hello @harvestfoodbank

    Sorry for the issues you faced while using the plugin.

    Assuming you are using the latest version of the plugin, 1.0.34.1, can you please provide us with the steps to reproduce it and also the list of the plugins you have installed? Please mention the name of the theme as well.

    There is a very high possibility of a conflict with some other plugin which could have been determined and fixed if you would have opened a support topic with us.
    https://wordpress.org/support/plugin/seo-by-rank-math/

    For the logging in issue, it’s definitely pointing towards some conflict and the same could be determined by following this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Maybe we can help and win you back. Again, really sorry for what you experienced. We did not want that to happen with any of our users.

    Good day.

Viewing 1 replies (of 1 total)
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