Title: Doesn't work anymore
Last modified: August 31, 2016

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# Doesn't work anymore

 *  Resolved [jdaniel](https://wordpress.org/support/users/jdaniel/)
 * (@jdaniel)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/doesnt-work-anymore-44/)
 * Since the last update one month ago it doesn’t work anymore. No results are collected/
   displayed in backend. (But I am not sure if it’s a conflict with another [woocommerce-]
   plugin.
 * And also: If I uncheck “Allow “other” option?” there’s no change/effect on the
   front end.
 * You can test it here: juiced.de/shop/
 * Edit: I am using WooCommerce Version 2.5.5 and WordPress 4.4.2.
 * [https://wordpress.org/plugins/woocommerce-hear-about-us/](https://wordpress.org/plugins/woocommerce-hear-about-us/)

Viewing 6 replies - 1 through 6 (of 6 total)

 *  [Bri](https://wordpress.org/support/users/tinnyfusion/)
 * (@tinnyfusion)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/doesnt-work-anymore-44/#post-7252986)
 * I second the above – I am using this plugin on two sites with the following configuration:
 * Site one: WordPress 4.5 with WooCommerce 2.5.5.
    Site two: WordPress 4.4.2 with
   WooCommerce 2.5.3.
 * The options are showing in WooCommerce > Accounts for both sites but nothing 
   is displayed on the front-end.
 * I doubt it is to do with the above versions of WordPress or WooCommerce as I 
   am sure it used to work on site two.. and in answer to your next question, no
   new plugins and/or updates have been added/applied recently.
 * Any help with this would be very much appreciated.
 *  [Bri](https://wordpress.org/support/users/tinnyfusion/)
 * (@tinnyfusion)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/doesnt-work-anymore-44/#post-7252987)
 * After a little bit of testing I see now that it is no longer displayed to existing
   users.
 * A quick test creating a test user shows the dropdown as normal as per the changelog
   1.4.3 (2015-10-15) “Prevents asking the “Where did you hear about us?” question
   more than one time for the same user.”
 * Hopefully this will answer any other users wondering where it has gone.
 *  [Bri](https://wordpress.org/support/users/tinnyfusion/)
 * (@tinnyfusion)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/doesnt-work-anymore-44/#post-7252988)
 * As an addition to this – if a new user does not answer the question, and I have
   not made it a required field – how then do you re-show it to said user or for
   any other users that have not yet answered?
 * I assume the default reply would be to make it a required field, hence making
   sure it is answered but I honestly don’t like the thought of making it required
   before anything can be purchased from my site(s)…
 * Maybe add a toggle to the admin options allowing us to enable/disable this ‘new’
   feature?
 *  Plugin Author [PieterC](https://wordpress.org/support/users/siteoptimo/)
 * (@siteoptimo)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/doesnt-work-anymore-44/#post-7252992)
 * **[@jdaniel](https://wordpress.org/support/users/jdaniel/)**, I see your issue
   has been resolved when checking your website. It would be cool if you would share
   what went wrong to help other users.
 * **[@tinnyfusion](https://wordpress.org/support/users/tinnyfusion/)**, please 
   make a new topic when you are facing a problem, it’s hard to answer and very 
   messy for other users. To answer your 2 questions:
 * 1. Hidden select input:
    Could you provide us with some more details? Do you 
   have a version of your site online? I bet it’s your theme that is hiding all 
   fields at checkout to replace them with other styled fields.
 * 2. Asking the same question to the same user:
    We stopped showing the same field
   for several reasons: -No need to ‘annoy’ your customers several times for the
   same question. It drops conversions. -If they don’t fill in once, what would 
   them let it fill in the next time? -We’re giving the choice of saving the referring
   source at the user profile, but also at the order itself. That makes it hard 
   to check all previous orders in terms of performance. -We want to make a clean/
   lean plugin that ‘just works’. For us, asking the customer for a referring source
   each time again, it would be like asking their name over and over. If you really
   want to know, the answer is indeed to make it required.
 * **[@all](https://wordpress.org/support/users/all/)**:
    We’re open to changes 
   that would make everything better, but it must have use for a lot of users. If
   you’re also a user needing the admin option Tinnyfusion is suggesting , give 
   a heads up for this feature or make an issue on our [Github repository](https://github.com/siteoptimo/woocommerce-hear-about-us/issues)
   for it. If enough people really want it, we’d probably implement it. If it’s 
   a custom solution or feature that is needed, we’re open for any (paid) customisations.
   In that case you can contact us [here](https://www.siteoptimo.com/contact/).
 * Regards,
 * Pieter
 *  Thread Starter [jdaniel](https://wordpress.org/support/users/jdaniel/)
 * (@jdaniel)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/doesnt-work-anymore-44/#post-7252993)
 * [@siteoptimo](https://wordpress.org/support/users/siteoptimo/): I installed the
   latest WordPress version (2.5) and now the first issue seems to work again (I
   can see the entries in the backend).
 * But regarding the “_If I uncheck “Allow “other” option?” there’s no change/effect
   on the front end._” it’s still not working. As you can see people can choose “
   Sonstiges” (German for “other”) from the dropdown list though the “Sonstiges”
   field is already displayed. I cannot change that behaviour.
 * (1. I want the “Sonstiges” field only to appear when people choose “Sonstiges”
   from dropdown – or
    2. There should be no “Sonstiges” in dropdown but only the“
   Sonstiges” field below. Currently it’s both at the same time. And if I uncheck“
   Other” the “Sonstiges” field is still there.)
 *  [Bri](https://wordpress.org/support/users/tinnyfusion/)
 * (@tinnyfusion)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/doesnt-work-anymore-44/#post-7252994)
 * Hi, my initial reply was valid as I was having what I thought to be the same 
   issue. However, after checking the change log I realised that the plugin was 
   not broken and you had simply changed it’s functionally.
 * My second post was not a question but more an answer for anyone else that may
   find this thread.
 * I also agree that it does not make sense to keep asking the same question over
   and over again. The only reason I asked if it is possible to enable it all of
   the time is so that I could see the changes I am planning to the CSS without 
   having to keep creating dummy users just to see it again.
 * Thanks for your helps

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Doesn't work anymore’ is closed to new replies.

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 * 6 replies
 * 3 participants
 * Last reply from: [Bri](https://wordpress.org/support/users/tinnyfusion/)
 * Last activity: [10 years, 1 month ago](https://wordpress.org/support/topic/doesnt-work-anymore-44/#post-7252994)
 * Status: resolved