Doesn’t work, refusing to refund, and Kleo theme conflicts

  • bizaprille

    (@bizaprille)


    6 years, 8 months ago

    The premium plugin doesn’t work at all and conflicts with the Kleo theme. After setting up a 15% charge on all purchases, I noticed that the 15% charge did not appear in the cart. Its sole purpose simply did not work. Upon activating this plugin, the Kleo settings appeared as blank.

    I was also unable to purchase this product at first using their credit card payment system on the site. I had to use PayPal to pay for this product instead, which finally allowed my purchase to go through.

    Ultimately, what looked like a really beautiful and simple plugin ended up wasting my time. I have submitted a request for a refund, but they are refusing to refund me. I requested a refund within 30 minutes of my purchase and a solid effort of trying to get this plugin to work.

    [ Redacted, keep your review about this plugin only ]

    • This topic was modified 6 years, 8 months ago by bizaprille.
    • This topic was modified 6 years, 8 months ago by bizaprille. Reason: update on lack of refund
    • This topic was modified 6 years, 8 months ago by Jan Dembowski. Reason: Removed portion about competing product. Don't do that in reviews here
Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor WPSuperiors

    (@wpsuperiors)

    6 years, 8 months ago

    Hi bizaprille,
    Thanks for your reviews.
    We appreciate your feedback.
    One of our support guys already sends you an email based on your query.
    Hope you had a good conversation with them till yet.

    By the way, Woo Commerce Extra Fee Option does not have the same features as in our plugins premium version.
    Please check it out from,
    https://www.wpsuperiors.com/shop/woo-additional-fees-on-checkout/

    Once again thanks for helping us to understand our customer’s psychology more and more.

    Thread Starter bizaprille

    (@bizaprille)

    6 years, 8 months ago

    Hello. I appreciate your response. I did purchase the Premium version. It didn’t work. At all. I have received responses from your support personnel and they have refused to refund me even though I made the request 30 minutes after purchase. I am deeply disappointed and hope that this changes.

    Plugin Contributor WPSuperiors

    (@wpsuperiors)

    6 years, 8 months ago

    First of all this is a review area, we respect this area, we don’t want to argue with you in here.
    But when you try to build false alligation against us, something must be said,
    I go through your comments on email, i saw our support guy never told we did not refund your money back, instead of that he try to find the problem and collect a justified reason for this refund.
    Also i see you unable to provide any proof which supports your words. Like any screenshot, allow us to see the error, any video recording, thats why our support guy hold your refund.
    Your refund amount is ready, but without getting any proof he did not release this refund.
    Hope you help that guy to initiate your refund.

    Plugin Contributor WPSuperiors

    (@wpsuperiors)

    6 years, 8 months ago

    This review is related other plugins which do not exist in here. Also, someone is up-selling another plugin in here.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    6 years, 8 months ago

    bizaprille, Do not post about other products. That is not cool, I’ve redacted your portion about some other plugin. Keep this review about your experience with this plugin and this author.

    *Removes modlook*

    wpsuperiors, Please do not use the sock puppet tag. You do not have any basis for making that accusation. And it irks me when people throw that tag around. You should have left it at modlook.

    First of all this is a review area, we respect this area, we don’t want to argue with you in here.

    Good. But this is the important part.

    Your refund amount is ready, but without getting any proof he did not release this refund.

    Wait. What? Your refund policy is “We’ll refund you but only if you provide proof to our satisfaction”?

    *Looks*

    That’s not what your site says.

    Here’s what your site says. This link. https://www.wpsuperiors.com/

    100% Money Back

    If you found our plugins does not fulfill any features, even any one of them, don’t feel unsafe, just send an email with details, by refund policy you get
    Your Money

    Here’s a screen capture.

    Greenshot 2018 05 27 06 01 26

    That’s your refund policy. From your site. Your customer wants a refund. You’re not doing that despite that your posted policy says you will. The user found that the plugin does not fulfill a feature. It does not work with the user’s theme. That’s in the review.

    The review stays. You can do what you like but anyone reading this will get a good understanding of your “refund policy”.

    Don’t modlook or sock puppet tag this review again.

    Plugin Contributor WPSuperiors

    (@wpsuperiors)

    6 years, 8 months ago

    @jdembowski, hope you did not click the link, “refund policy”.
    Here is the link:
    https://www.wpsuperiors.com/terms-and-condition/

    Also, @bizaprille mention one product name earlier, and you remove that, thanks for that.

    This topic was modified 6 hours, 5 minutes ago by Jan Dembowski. Reason: Removed portion about competing product. Don’t do that in reviews here

    Do you need the whole email thread, the communication between @bizaprille and our support guy regarding the premium version of this plugin? We can send it to you.

    Hope you do not get us in wrong way.

    One question, can any user is allowed to write a review which does not exist on WordPress?

    Let us know.

    • This reply was modified 6 years, 8 months ago by WPSuperiors. Reason: Forgot to add the moderator
    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    6 years, 8 months ago

    I’m closing this review. This is a review of an upsell for this product. That makes it valid here.

    If you do not like that then don’t have a (Free) version on this site. That’s all there’s to it.

    Also I’ve read that link. The refund portion can be summed up in these two sentences.

    1. Refunds only happen if we agree that it’s our fault after we’ve exhausted all possible scenarios to our satisfactions.

    2. We don’t offer refunds.

    Personally I think number 2 is more correct.

    If you’ve any further questions then please contact the plugins team.

Viewing 7 replies - 1 through 7 (of 7 total)
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