Support » Plugin: Popup Maker - Popup Forms, Opt-ins & More » Doesnt work after wordpress update 5.5

  • Resolved atelierocta

    (@atelierocta)


    Hello everyone
    I have an issue after updating my website with the WordPress 5.5
    My popups don’t show anymore (they are in the ‘Les rendus d’une prestation d’architecture intérieure’ section, under the links Exemple).
    The pop ups are supposed to show after clicking on the “Exemple” link, and showing an image.
    Please help me ! Thank you in advance

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Maria Togonon

    (@mariatogonon)

    Hello @atelierocta – sorry for the inconvenience this has caused you.

    ​Please, could you make sure your Popup Maker plugin is updated to its latest version 1.11.2? As we need to eliminate this as a potential cause of the issue before going any further in our investigation. Also, keeping a plugin up to date is generally a good rule of thumb, as bugfixes along with new features are generally implemented on a regular basis.

    I hope that helps.

    Hello
    Thank you for your response. I actually have the newer version of the plugin. I dont know if its related by I also have a problem with my parralax effects on images and headers…?
    Thank you

    Plugin Support Maria Togonon

    (@mariatogonon)

    Hello @atelierocta,

    Thanks for getting back and apologies for the delayed response.

    If you would like us to assist you further with your issue, you will need to escalate it directly to our HelpScout support desk. Check this link: https://wppopupmaker.com/support/ 

    When you submit a ticket, you can reference your website so that we can take a look at it if you like.

    Thank you.

    Plugin Author Daniel Iser

    (@danieliser)

    @atelierocta – We have been tracking reports like this since WP 5.5 came out, all have been found to be related to JS errors in themes or other plugins preventing our code from executing properly.

    I would use this guide to see if you can track it down: https://docs.wppopupmaker.com/article/373-checking-javascript-errors

    Hope that helps. If your issue is resolved please take a moment to rate and review the plugin or support.

    If you still need help please message us directly at https://wppopupmaker.com/support/.

    @danieliser thank you very much, it did help actually!!! I downloaded a plugin for JS errors and it resolved all our issues on the website! Thank you very much!!

    Plugin Author Daniel Iser

    (@danieliser)

    @margotrenault – glad to hear it.

Viewing 6 replies - 1 through 6 (of 6 total)
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