Title: Doesn't work Last modified: August 21, 2016 --- # Doesn't work * Resolved [Oded Ben-Ami](https://wordpress.org/support/users/oded-ben-ami/) * (@oded-ben-ami) * [12 years, 6 months ago](https://wordpress.org/support/topic/doesnt-work-420/) * Hi, I have installed Subscribe2 and the Subscribe2 Widget Pro. It’s not working. The page it’s installed on is: [http://odedbenami.com/blog/](http://odedbenami.com/blog/) * The problems I’m experiencing: 1) Upon entering an E-mail address in the Widget I receive a confirmation message reading: Thank you for signing up! Please check your email to confirm your subscription. Then I look under in the UI under Subsribe2 > Subscribers and see that no address was added. An E-mail was not sent either. * 2) The Confirmation message remains in the widget. I cannot get the text entry and button. * 3) In Subscribe2 > Send Email When I click on ‘preview’, it sends out an E-mail. When I click ‘send’ it sends out two E-mails. The sender’s name is ‘admin’ even though in Subscribe2 > Settings it is set to something different. This being said, I want to change the sender to a different name but I’m not given this option. * [http://wordpress.org/plugins/subscribe2/](http://wordpress.org/plugins/subscribe2/) Viewing 15 replies - 1 through 15 (of 22 total) 1 [2](https://wordpress.org/support/topic/doesnt-work-420/page/2/?output_format=md) [→](https://wordpress.org/support/topic/doesnt-work-420/page/2/?output_format=md) * [Matt Robinson](https://wordpress.org/support/users/mattyrob/) * (@mattyrob) * [12 years, 6 months ago](https://wordpress.org/support/topic/doesnt-work-420/#post-4310411) * [@oded](https://wordpress.org/support/users/oded/) Ben-Ami, * Get rid of the Subscribe2 Widget Pro plugin, it doesn’t seem to be working very well at the moment (it’s not written by me). * Instead enable the built in widget in the Appearance tab of the Subscribe2->Settings page and use that one. * Also, tip for the future – give your forum thread a more descriptive title – ‘ Doesn’t work’ is useless for people with the same issue searching for solutions in the future. In this case something like ‘Failed confirmation email when using Subscribe2 and Subscribe2 Widget Pro together’. * Thread Starter [Oded Ben-Ami](https://wordpress.org/support/users/oded-ben-ami/) * (@oded-ben-ami) * [12 years, 6 months ago](https://wordpress.org/support/topic/doesnt-work-420/#post-4310466) * I have uninstalled the Subscribe2 Widget Pro plugin. I enable the built in widget in the Appearance tab of the Subscribe2->Settings page. You can see here [http://odedbenami.com/blog/](http://odedbenami.com/blog/) what it looks like. I get no text area or a button. * [Matt Robinson](https://wordpress.org/support/users/mattyrob/) * (@mattyrob) * [12 years, 6 months ago](https://wordpress.org/support/topic/doesnt-work-420/#post-4310476) * [@oded](https://wordpress.org/support/users/oded/) Ben-Ami, * You just need to log out to see the form. * Thread Starter [Oded Ben-Ami](https://wordpress.org/support/users/oded-ben-ami/) * (@oded-ben-ami) * [12 years, 6 months ago](https://wordpress.org/support/topic/doesnt-work-420/#post-4310490) * Super. Thank you very much. * [christiemade](https://wordpress.org/support/users/christiemade/) * (@christiemade) * [12 years, 6 months ago](https://wordpress.org/support/topic/doesnt-work-420/#post-4310538) * Hi there – * I am having the same issue except backwards! The built-in widget is giving me the success confirmation page, but the e-mail doesn’t actually get added to the list. The third-party widget DOES add e-mails to the list. * Version 9.0 * [Matt Robinson](https://wordpress.org/support/users/mattyrob/) * (@mattyrob) * [12 years, 6 months ago](https://wordpress.org/support/topic/doesnt-work-420/#post-4310539) * [@christiemade](https://wordpress.org/support/users/christiemade/), * That’s very strange. What error do you get from the built in widget? * [christiemade](https://wordpress.org/support/users/christiemade/) * (@christiemade) * [12 years, 6 months ago](https://wordpress.org/support/topic/doesnt-work-420/#post-4310540) * There is no error, I get the success message! * [Matt Robinson](https://wordpress.org/support/users/mattyrob/) * (@mattyrob) * [12 years, 6 months ago](https://wordpress.org/support/topic/doesnt-work-420/#post-4310542) * [@christiemade](https://wordpress.org/support/users/christiemade/), * Are you looking in Subscribe2->Subscribers and under the Public Subscribers tab? Any email addresses added in that form should appear in that list in red and can be filtered out as they are called ‘Unconfirmed’ in the filter drop down. * [christiemade](https://wordpress.org/support/users/christiemade/) * (@christiemade) * [12 years, 6 months ago](https://wordpress.org/support/topic/doesnt-work-420/#post-4310543) * Yes, that’s where I am looking (/wp-admin/admin.php?page=s2_tools). When I add using the third-party widget form, the e-mail address shows up there in red and I receive a confirmation e-mail. When I use the built in form, the e-mail address does not show up in that list at all and I get no e-mail. I am working on getting any php errors from the server in-case that will be helpful. * [Matt Robinson](https://wordpress.org/support/users/mattyrob/) * (@mattyrob) * [12 years, 6 months ago](https://wordpress.org/support/topic/doesnt-work-420/#post-4310544) * [@christiemade](https://wordpress.org/support/users/christiemade/), * Can you add users from that admin page? Note, they would immediately be added as confirmed. I suspect that your Subscribe2 table in the database is incomplete. There should be the following columns: id email active date time ip conf_date conf_time conf_ip * If any of those are missing then the Widget won’t work and the entire plugin is unlikely to work very well either. * [christiemade](https://wordpress.org/support/users/christiemade/) * (@christiemade) * [12 years, 6 months ago](https://wordpress.org/support/topic/doesnt-work-420/#post-4310545) * The database table appears to match what you have above – here’s the structure– * CREATE TABLE IF NOT EXISTS `wp_subscribe2` ( `id` int(11) NOT NULL AUTO_INCREMENT,` email` varchar(64) COLLATE utf8_unicode_ci NOT NULL DEFAULT ”, `active` tinyint( 1) DEFAULT ‘0’, `date` date NOT NULL DEFAULT ‘2013-07-15’, `time` time NOT NULL DEFAULT ’00:00:00′, `ip` char(64) COLLATE utf8_unicode_ci NOT NULL DEFAULT ‘admin’,` conf_date` date DEFAULT NULL, `conf_time` time DEFAULT NULL, `conf_ip` char(64) COLLATE utf8_unicode_ci DEFAULT NULL, PRIMARY KEY (`id`) ) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=6 ; * And yes, adding people directly from the form on the Subscribers page works with no issue. * [Matt Robinson](https://wordpress.org/support/users/mattyrob/) * (@mattyrob) * [12 years, 6 months ago](https://wordpress.org/support/topic/doesnt-work-420/#post-4310546) * [@christiemade](https://wordpress.org/support/users/christiemade/), * Go to your Widgets page and open up the Subscribe2 widget, at the bottom disable the anti spam measure by checking the box where it says “Disable Anti-spam measures”. Does it work now? * [christiemade](https://wordpress.org/support/users/christiemade/) * (@christiemade) * [12 years, 6 months ago](https://wordpress.org/support/topic/doesnt-work-420/#post-4310547) * Unfortunately, no, checking “Disable Anti-spam measures” on the widget’s setting did not fix the issue. * [Matt Robinson](https://wordpress.org/support/users/mattyrob/) * (@mattyrob) * [12 years, 6 months ago](https://wordpress.org/support/topic/doesnt-work-420/#post-4310548) * [@christiemade](https://wordpress.org/support/users/christiemade/), * Can you share your site URL and I’ll have a look tomorrow, getting late here now. * [christiemade](https://wordpress.org/support/users/christiemade/) * (@christiemade) * [12 years, 6 months ago](https://wordpress.org/support/topic/doesnt-work-420/#post-4310550) * [http://www.tpo-inc.com/](http://www.tpo-inc.com/) * Thanks! Viewing 15 replies - 1 through 15 (of 22 total) 1 [2](https://wordpress.org/support/topic/doesnt-work-420/page/2/?output_format=md) [→](https://wordpress.org/support/topic/doesnt-work-420/page/2/?output_format=md) The topic ‘Doesn't work’ is closed to new replies. * ![](https://ps.w.org/subscribe2/assets/icon-256x256.png?rev=2318630) * [Subscribe2 - Form, Email Subscribers & Newsletters](https://wordpress.org/plugins/subscribe2/) * [Frequently Asked Questions](https://wordpress.org/plugins/subscribe2/#faq) * [Support Threads](https://wordpress.org/support/plugin/subscribe2/) * [Active Topics](https://wordpress.org/support/plugin/subscribe2/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/subscribe2/unresolved/) * [Reviews](https://wordpress.org/support/plugin/subscribe2/reviews/) ## Tags * [doesn't work](https://wordpress.org/support/topic-tag/doesnt-work/) * 22 replies * 3 participants * Last reply from: [Matt Robinson](https://wordpress.org/support/users/mattyrob/) * Last activity: [12 years, 6 months ago](https://wordpress.org/support/topic/doesnt-work-420/page/2/#post-4310589) * Status: resolved