Title: Doesn’t work
Last modified: August 16, 2023

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# Doesn’t work

 *  Resolved [lfernand](https://wordpress.org/support/users/lfernand/)
 * (@lfernand)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/doesnt-work-3020/)
 * My checkout page doesn’t show the Flexible Checkout Fields information.

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Support [Tomasz WP Desk](https://wordpress.org/support/users/tomaszwp/)
 * (@tomaszwp)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/doesnt-work-3020/#post-16978164)
 * Hello [@lfernand](https://wordpress.org/support/users/lfernand/)
 * Please make sure that the page set as **Checkout** contains the **[woocommerce_checkout]**
   shortcode.
 * Please provide a link to the page and share a screenshot with the settings of
   the field that should be visible in the form.
 *  Thread Starter [lfernand](https://wordpress.org/support/users/lfernand/)
 * (@lfernand)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/doesnt-work-3020/#post-16978217)
 * It always shows my original checkout page, not the new one. I’m new to this support
   forum so I’m not sure how it works. My site is still in development and not accessible
   by the public, so I can’t provide a link to the page. Am I able to post a screenshot
   here?
 *  Plugin Support [Tomasz WP Desk](https://wordpress.org/support/users/tomaszwp/)
 * (@tomaszwp)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/doesnt-work-3020/#post-16979370)
 * Hello [@lfernand](https://wordpress.org/support/users/lfernand/)
 * You can paste a link to a screenshot file hosted online.
 * Please remember about the shortcode I mentioned. The fields work on a page that
   is set in WooCommerce as **Checkout** and that has this shortcode inserted.
 *  Thread Starter [lfernand](https://wordpress.org/support/users/lfernand/)
 * (@lfernand)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/doesnt-work-3020/#post-16982229)
 * [https://snipboard.io/dFH8cj.jpg](https://snipboard.io/dFH8cj.jpg)
 * The top image is the shortcode on the checkout page. The bottom image is my checkout
   page. The Flexible Checkout Fields information does not display on the checkout
   page.
 *  Plugin Support [Tomasz WP Desk](https://wordpress.org/support/users/tomaszwp/)
 * (@tomaszwp)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/doesnt-work-3020/#post-16988568)
 * Hello [@lfernand](https://wordpress.org/support/users/lfernand/)
 * Please make sure that another plugin is not interfering with Checkout – I am 
   talking about another plugin that changes checkout fields.
   I see that the form
   is missing some standard fields such as **Street address** and **Town/City** –
   which suggests that the form has been modified somehow.
 * I also suggest changing the theme to a standard one e.g. Storefront. Sometimes
   theme CSS hides fields such as checkboxes.
 *  Thread Starter [lfernand](https://wordpress.org/support/users/lfernand/)
 * (@lfernand)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/doesnt-work-3020/#post-17003257)
 * My site is for digital downloads only so those fields were hidden as they were
   not needed. I unhid them but it did not make any difference. I have decided not
   to use the plugin so you can close out this issue.
 *  Plugin Support [Tomasz WP Desk](https://wordpress.org/support/users/tomaszwp/)
 * (@tomaszwp)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/doesnt-work-3020/#post-17006238)
 * **If another user encounters a similar problem:**
   The solution will be to reset
   the entire section which will restore the default settings of the fields. The
   reset button is located in the lower right corner of the settings panel.
 * I am closing the thread as requested.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Doesn’t work’ is closed to new replies.

 * ![](https://ps.w.org/flexible-checkout-fields/assets/icon-256x256.gif?rev=2522628)
 * [Flexible Checkout Fields for WooCommerce - WooCommerce Checkout Manager](https://wordpress.org/plugins/flexible-checkout-fields/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/flexible-checkout-fields/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/flexible-checkout-fields/)
 * [Active Topics](https://wordpress.org/support/plugin/flexible-checkout-fields/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/flexible-checkout-fields/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/flexible-checkout-fields/reviews/)

 * 7 replies
 * 2 participants
 * Last reply from: [Tomasz WP Desk](https://wordpress.org/support/users/tomaszwp/)
 * Last activity: [2 years, 8 months ago](https://wordpress.org/support/topic/doesnt-work-3020/#post-17006238)
 * Status: resolved