We are sincerely sorry for the inconvenience you have just faced.
We always try our best to provide the maximum customer support so that our customers can have a smooth experience with our product. As a result, all of our customers are always welcome to reach us with any issues they may face. We try to resolve the issues right away.
Hence, would you please let us assist you to resolve the issue you have faced on your site? If you could explain the issue and let us know what actually is not working on your site of our plugin, our dedicated development team will resolve the issue as early as possible.