Support » Plugin: Deeper Comments » Doesn’t work

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  • Plugin Contributor Webnus

    (@webnus)

    Hello @dimalifragis,

    With regards to the product not working, unfortunately, the information you have provided are not sufficient and we can ot guess why it doesn’t work.

    Please provide these info so we can understand the issue better and help you resolve it:

    1. Detailed explanation of the issue you face; what caused it and what did you want to happen. You can attach screenshots or a short video of the issue.

    2. Explain to us step by step how we can reproduce the issue so we can recreate it somewhere other than your website.

    before sending these, make sure that:
    Everything on your website is on the latest version (WP, theme, plugins).

    Make sure the issue is from our plugin. To do this, deactivate all other plugins then activate them one by one and check for this issue. continue doing this until you find what product is causing a conflict with Deeper Comments. Then provide the details as explained above.

    We need more info of your website and server.
    Please go to wp-dashboard > tools > site health and in the Info Tab click on “Copy site info to clipboard” to save all the required info to the clipboard: https://i.postimg.cc/TPrGsHXY/image.png then go to this link https://pastebin.com/ and paste the info here. Finally, get an info link and send that to us here. With that, we will be able to help you more.

    To contact the support team please use this email address:
    support@webnus.net

    Thank you,
    Best Regards

Viewing 1 replies (of 1 total)
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