Support » Plugin: Product Reviews Import Export for WooCommerce » Works great! Error handling could be better

  • The plugin did not work initially as mbstring was absent, and we were able to “guess” by looking at WooCommerce > Status, and the developer confirmed later.

    While it works perfectly now, there’s definitely an opportunity to make error messages more clear to understand. But appreciate the developers quick response and willingness to fix it soon!

    • This topic was modified 4 months, 1 week ago by chiragagarwal. Reason: fixed
Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter chiragagarwal

    (@chiragagarwal)

    2020-12-28T13:12:46+00:00 CRITICAL Uncaught Error: Call to undefined function mb_detect_encoding() in ~sitewp-content/plugins/product-reviews-import-export-for-woocommerce/includes/exporter/class-wf-pr_revimpexpcsv-exporter.php:159
    Stack trace:
    #0 ~sitewp-content/plugins/product-reviews-import-export-for-woocommerce/includes/exporter/class-wf-pr_revimpexpcsv-exporter.php(126): WF_PrRevImpExpCsv_Exporter::format_data(‘2489’)
    #1 ~sitewp-content/plugins/product-reviews-import-export-for-woocommerce/includes/exporter/class-wf-pr_revimpexpcsv-exporter.php(81): WF_PrRevImpExpCsv_Exporter::wt_import_to_csv(Object(WP_Comment), Array, ”, ‘,’, Resource id #2538, Array)
    #2 ~sitewp-content/plugins/product-reviews-import-export-for-woocommerce/product-reviews-import-export.php(129): WF_PrRevImpExpCsv_Exporter::do_export()
    #3 ~sitewp-includes/class-wp-hook.php(287): WF_Product_Review_Import_Export_CSV->catch_export_request(”)
    #4 /home/ex in ~sitewp-content/plugins/product-reviews-import-export-for-woocommerce/includes/exporter/class-wf-pr_revimpexpcsv-exporter.php on line 159

    Plugin Author webtoffee

    (@webtoffee)

    Hi @chiragagarwal,

    It seems like the issue you are facing is because MBString is not enabled on your server. Please go through the below article to resolve the error that you are facing with the plugin.
    https://www.webtoffee.com/resolve-errors-like-call-to-undefined-function-mb_detect_encoding/#:~:text=While%20importing%20or%20exporting%20products,module%20with%20the%20configure%20option

    We will improve the error message handling in the upcoming releases of the plugin so that the error message will be clear to the user.

Viewing 2 replies - 1 through 2 (of 2 total)
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