Title: DOESNT WORK?
Last modified: July 22, 2020

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# DOESNT WORK?

 *  [tylerfisher](https://wordpress.org/support/users/tylerfisher/)
 * (@tylerfisher)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/doesnt-work-2462/)
 * Hello…
 * With the new update how does this plugin work??? The chat tab on the left menu
   has no more options. You click it and all it says is no active chats?

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [WP-LiveChat](https://wordpress.org/support/users/wp-livechat/)
 * (@wp-livechat)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/doesnt-work-2462/#post-13154824)
 * Hi Tyler,
 * In the new update, normal agents / users with low permissions have access only
   to what they need to perform live chat. These users have access only to the Live
   Chat page and the Missed Chats page.
 * WordPress Administrators have access to all options as shown here:
 * > [View post on imgur.com](https://imgur.com/KHxMRRm)
 * The reason we made this change is to disallow normal wordpress users like Editors,
   Authors, Publishers from having access to sensitive data like your plugin settings,
   chat history, exporting all of your data etc. These are functions that should
   only be accessible by Administrators.
 * If you’re a wordpress administrator on your site and you’re still not seeing 
   all tabs, please deactivate and reactivate the plugin. This should fix the issue.
   Also make sure your administrator in ‘WordPress > Users > Make this user a chat
   agent’ is enabled.
 * Let us know how it goes.
 *  Thread Starter [tylerfisher](https://wordpress.org/support/users/tylerfisher/)
 * (@tylerfisher)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/doesnt-work-2462/#post-13154944)
 * I am an admin. Deactivating and activating fixed the menu issue. Now I see the
   options.
 * On the dashboard it says I have 642 active users. Why can’t i issue a chat with
   them? I don’t even see them on a list anymore
 *  Plugin Author [WP-LiveChat](https://wordpress.org/support/users/wp-livechat/)
 * (@wp-livechat)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/doesnt-work-2462/#post-13164483)
 * Hi Tyler,
 * We’ve removed the option to initiate a chat with a customer directly due to privacy
   concerns & the load it creates on your server. This functionality will make it
   back later.
 * In the latest version, you can only chat with a user if they start the chat on
   their side.
 *  Thread Starter [tylerfisher](https://wordpress.org/support/users/tylerfisher/)
 * (@tylerfisher)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/doesnt-work-2462/#post-13166521)
 * Atleast let us see the users and where they are…. How is it a privacy concern?
   All other chat programs allow it
 *  Plugin Author [WP-LiveChat](https://wordpress.org/support/users/wp-livechat/)
 * (@wp-livechat)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/doesnt-work-2462/#post-13184674)
 * > Atleast let us see the users and where they are…. How is it a privacy concern?
   > All other chat programs allow it
 * Just because other software allows it doesn’t mean it’s not bordering on ‘illegal’.
   With GDPR and all the new privacy laws in effect, monitoring and then initiating
   a chat with a website visitor who hasn’t accepted any terms and conditions is
   currently considered a gray area in terms of legality.
 * We want to add this feature back, but only when we’re able to implement it without
   exposing our plugin users to legal risk like other chat plugins do. It will be
   added back, but we need more time to work out these details.
    -  This reply was modified 5 years, 9 months ago by [WP-LiveChat](https://wordpress.org/support/users/wp-livechat/).

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘DOESNT WORK?’ is closed to new replies.

 * ![](https://ps.w.org/wp-live-chat-support/assets/icon-256x256.png?rev=2405258)
 * [3CX Free Live Chat, Calls & Messaging](https://wordpress.org/plugins/wp-live-chat-support/)
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 * 5 replies
 * 2 participants
 * Last reply from: [WP-LiveChat](https://wordpress.org/support/users/wp-livechat/)
 * Last activity: [5 years, 9 months ago](https://wordpress.org/support/topic/doesnt-work-2462/#post-13184674)
 * Status: not resolved