Title: doesn’t work Last modified: May 21, 2019 --- # doesn’t work * [robertshippey](https://wordpress.org/support/users/robertshippey/) * (@robertshippey) * [7 years, 4 months ago](https://wordpress.org/support/topic/doesnt-work-2154/) * Hi, * Our client is uploading images to the site with the WordPress app from their iPhone, and this plugin isn’t doing anything to fix the rotation issue. Please help. * Site details: * ``` ### wp-core ### version: 5.2 site_language: en_US user_language: en_US permalink: /%postname%/ https_status: false user_registration: 0 default_comment_status: closed multisite: false user_count: 2 dotorg_communication: true ### wp-paths-sizes ### wordpress_path: /home/sites/js-interiors.co.uk/public_html wordpress_size: 46.33 MB (48584072 bytes) uploads_path: /home/sites/js-interiors.co.uk/public_html/wp-content/uploads uploads_size: 290.65 MB (304767239 bytes) themes_path: /home/sites/js-interiors.co.uk/public_html/wp-content/themes themes_size: 3.09 MB (3240959 bytes) plugins_path: /home/sites/js-interiors.co.uk/public_html/wp-content/plugins plugins_size: 42.66 MB (44736501 bytes) database_size: 10.48 MB (10993664 bytes) total_size: 393.22 MB (412322435 bytes) ### wp-active-theme ### name: Elementor Hello Theme version: 1.0 author: Elementor Team author_website: https://elementor.com parent_theme: none theme_features: menus, post-thumbnails, automatic-feed-links, title-tag, html5, custom-logo, woocommerce theme_path: /home/sites/js-interiors.co.uk/public_html/wp-content/themes/elementor-hello-theme-master ### wp-themes (3) ### Twenty Nineteen: version: 1.3, author: the WordPress team (latest version: 1.4) Twenty Seventeen: version: 2.1, author: the WordPress team (latest version: 2.2) Twenty Sixteen: version: 1.9, author: the WordPress team (latest version: 2.0) ### wp-plugins-active (10) ### Analytics Cat Free: version: 1.0.4, author: Fatcat Apps Custom Post Type UI: version: 1.6.2, author: WebDevStudios Elementor: version: 2.5.15, author: Elementor.com Elementor Pro: version: 2.5.8, author: Elementor.com Fix Image Rotation: version: 2.2.1, author: Gagan Deep Singh Imsanity: version: 2.4.2, author: Exactly WWW iThemes Security: version: 7.3.3, author: iThemes Lenix Elementor Leads addon: version: 1.6.2, author: Lenix Wordfence Security: version: 7.3.2, author: Wordfence Yoast SEO: version: 11.2.1, author: Team Yoast ### wp-media ### image_editor: WP_Image_Editor_GD imagick_module_version: Not available imagemagick_version: Not available gd_version: 2.1.1 ghostscript_version: 8.70 ### wp-server ### server_architecture: Linux 2.6.32-754.12.1.el6.x86_64 x86_64 httpd_software: Apache/2.4.39 (Unix) php_version: 7.0.33 64bit php_sapi: cgi-fcgi max_input_variables: 1000 time_limit: 30 memory_limit: 256M max_input_time: 60 upload_max_size: 64M php_post_max_size: 8M curl_version: 7.19.7 NSS/3.27.1 suhosin: false imagick_availability: false htaccess_extra_rules: true ### wp-database ### extension: mysqli server_version: 5.5.5-10.1.27-MariaDB client_version: mysqlnd 5.0.12-dev - 20150407 - $Id: b5c5906d452ec590732a93b051f3827e02749b83 $ ### wp-constants ### WP_HOME: undefined WP_SITEURL: undefined WP_CONTENT_DIR: /home/sites/js-interiors.co.uk/public_html/wp-content WP_PLUGIN_DIR: /home/sites/js-interiors.co.uk/public_html/wp-content/plugins WP_MAX_MEMORY_LIMIT: 256M WP_DEBUG: false WP_DEBUG_DISPLAY: true WP_DEBUG_LOG: false SCRIPT_DEBUG: false WP_CACHE: false CONCATENATE_SCRIPTS: undefined COMPRESS_SCRIPTS: undefined COMPRESS_CSS: undefined WP_LOCAL_DEV: undefined ### wp-filesystem ### wordpress: writable wp-content: writable uploads: writable plugins: writable themes: writable ``` Viewing 4 replies - 1 through 4 (of 4 total) * Plugin Author [Gagan Deep Singh](https://wordpress.org/support/users/gagan0123/) * (@gagan0123) * [7 years, 4 months ago](https://wordpress.org/support/topic/doesnt-work-2154/#post-11573854) * [@robertshippey](https://wordpress.org/support/users/robertshippey/) * Thanks for reporting the issue with detailed info on what the system is running( helps a lot while debugging). * I haven’t tested this plugin with the iPhone app, but I think I’ll be able to, using simulator, or with an android phone. * Can you try using the browser based uploader and see if that works or not? * Thread Starter [robertshippey](https://wordpress.org/support/users/robertshippey/) * (@robertshippey) * [7 years, 4 months ago](https://wordpress.org/support/topic/doesnt-work-2154/#post-11580655) * Hi there, * Thanks for your reply. * I’ve just uploaded a portrait and landscape image to the wite using the browser based uploader and this doesn’t appear to have worked either: * Portrait, wrong orientation: [http://www.js-interiors.co.uk/wp-content/uploads/2019/05/IMG_2591.jpg](http://www.js-interiors.co.uk/wp-content/uploads/2019/05/IMG_2591.jpg) Landscape: [http://www.js-interiors.co.uk/wp-content/uploads/2019/05/IMG_2590.jpg](http://www.js-interiors.co.uk/wp-content/uploads/2019/05/IMG_2590.jpg) * I didn’t think to test with the browser based uploader as the client only uses the iPhone app, so thanks for prompting to test that too. * I’ve just checked the server error logs and found the following. I’m not sure what it means: * ``` 26169 [Tue May 28 16:27:59 2019] [error] [client redacted:0] PHP Warning: exif_read_data(phpHInZVg): Illegal IFD size in /home/sites/js-interiors.co.uk/public_html/wp-content/plugins/fix-image-rotation/includes/class-fix-image-rotation.php on line 193 26167 [Tue May 28 16:27:59 2019] [error] [client redacted:0] PHP Warning: exif_read_data(IMG_2590.jpg): Illegal IFD size in /home/sites/js-interiors.co.uk/public_html/wp-content/plugins/fix-image-rotation/includes/class-fix-image-rotation.php on line 193 26195 [Tue May 28 16:28:02 2019] [error] [client redacted:0] PHP Warning: exif_read_data(phprpqaYR): Illegal IFD size in /home/sites/js-interiors.co.uk/public_html/wp-content/plugins/fix-image-rotation/includes/class-fix-image-rotation.php on line 193 26186 [Tue May 28 16:28:02 2019] [error] [client redacted:0] PHP Warning: exif_read_data(IMG_2591.jpg): Illegal IFD size in /home/sites/js-interiors.co.uk/public_html/wp-content/plugins/fix-image-rotation/includes/class-fix-image-rotation.php on line 193 ``` * Plugin Author [Gagan Deep Singh](https://wordpress.org/support/users/gagan0123/) * (@gagan0123) * [7 years, 4 months ago](https://wordpress.org/support/topic/doesnt-work-2154/#post-11580694) * [@robertshippey](https://wordpress.org/support/users/robertshippey/) * Thats awesome. It’s a known bug with PHP. * I’ll write error handing for it by putting the code in try catch and showing a warning on affected PHP versions but before that, I’ll first figure out which PHP version you’ll need to be on for it to work properly. * I know latest PHP versions have patched this but moving directly to the latest version might cause issues with the site as not all the code would be optimised for it. * Here’s what I had on my watch list for sometime [https://bugs.php.net/bug.php?id=74428](https://bugs.php.net/bug.php?id=74428) and it was resolved in [http://git.php.net/?p=php-src.git;a=commit;h=900ce92c9af9ad8616a4a698e5ffd2a957c1f547](http://git.php.net/?p=php-src.git;a=commit;h=900ce92c9af9ad8616a4a698e5ffd2a957c1f547) * Thread Starter [robertshippey](https://wordpress.org/support/users/robertshippey/) * (@robertshippey) * [7 years, 3 months ago](https://wordpress.org/support/topic/doesnt-work-2154/#post-11660558) * [@gagan0123](https://wordpress.org/support/users/gagan0123/) * Any progress on adding error handling, or on which PHP version I need to switch to please? * Thanks in advance. Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘doesn’t work’ is closed to new replies. * ![](https://ps.w.org/fix-image-rotation/assets/icon-256x256.png?rev=1718626) * [Fix Image Rotation](https://wordpress.org/plugins/fix-image-rotation/) * [Frequently Asked Questions](https://wordpress.org/plugins/fix-image-rotation/#faq) * [Support Threads](https://wordpress.org/support/plugin/fix-image-rotation/) * [Active Topics](https://wordpress.org/support/plugin/fix-image-rotation/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/fix-image-rotation/unresolved/) * [Reviews](https://wordpress.org/support/plugin/fix-image-rotation/reviews/) * 4 replies * 2 participants * Last reply from: [robertshippey](https://wordpress.org/support/users/robertshippey/) * Last activity: [7 years, 3 months ago](https://wordpress.org/support/topic/doesnt-work-2154/#post-11660558) * Status: not resolved