Support » Plugin: WooSwipe WooCommerce Gallery » Works as intended.

  • I activated the plugin and sure enough the gallery turned into a beautiful row of images, but when I clicked on each image, nothing happened. It seems all functionality has been lost.

    Edit: Changed the rating to 5. The fault was my own. It was actually a plugin (Shortpixel) that was causing the issue. Shortpixel wraps the img tags with a picture tag if you’re delivering the images as webp files.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author THRIVE – Web Design Gold Coast

    (@deanoakley)

    It’s not possible to work with any theme, the plugin works and is used by thousands of sites. Please try to ask for support before leaving a 1 star review.

    If possible send me a link to inspect the issue.

    Please check if your theme has a built-in gallery and if you can disable it.

    Switch to the Twenty Nineteen theme to rule out any theme-specific problems. If it is a conflict with the theme please contact the theme developer for support. Our plugin can only disable the built-in Woo gallery.

    Failing that please try to disable other plugins. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    Hey @deanoakley I appreciate the reply. Sorry for the haste review. I will try again and change my review if it ends up working. The theme I’m using is here: http://demos.themetrust.com/ridge/ I don’t think it has a built-in gallery.

    Basically, I installed WooCommerce, kept all the stock settings, and installed your plugin. The thumbnails arranged into a neat carousel which was great and clicking on the main product image zoomed the image and opened a gallery which was also great. What didn’t work was clicking each thumbnail and having the respective image show up in the main window. Also, selecting a variation from the dropdown did nothing as well. I tried deactivating the plugins but it still didn’t work, so I guess it’s a theme issue.

    Unfortunately, I can’t show the actual site for client privacy reasons.

    Plugin Author THRIVE – Web Design Gold Coast

    (@deanoakley)

    It’s hard to say without setting up my own demo. It’s more likely an issue with the theme than our plugin.

    It actually was a plugin issue. The culprit was Shortpixel. What it does is wrap the images in a picture tag if I deliver the images as webp. Is this something you can fix?

    I just changed the rating to a 5.

    Plugin Author THRIVE – Web Design Gold Coast

    (@deanoakley)

    Thanks for the re-review! 🙂

    Adding extra tags would break a lot of things…

    You may be able to disable it for the gallery using Exclude patterns

    https://blog.shortpixel.com/shortpixel-how-to-exclude-images-and-folders-from-optimization/

    Let me know how you go

Viewing 5 replies - 1 through 5 (of 5 total)
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