• I can’t create any type of pop-up: a white transparent overlay is over the !save button”

    • This topic was modified 2 years, 1 month ago by Marcorh.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Sygnoos Support

    (@sygnoossupport)

    Dear @marcorh,

    We’re sorry for any inconvenience.
    But we think this problem is resulted by 3rd party issues.
    Another plugin, that you have on your site, may be affecting our plugin’s work (by adding the overlay you mention on your backend).
    We wouldn’t ever add any such kind of elements in our plugin from our end, as it’s completely interfering with the operation of our product.

    Please, provide more details, like screenshots so we can have a clearer understanding of your problem and assist you to resolve it.
    Could you, please, try to deactivate all your plugins one by one to see what’s the cause of the problem?

    Please, contact us via our support email address, and our team will find and resolve your problem within minutes: support@popup-builder.com

    Thank you a lot for the very fast response! Unfortunately the site is online and very visited, I can’t do this test, but I can do it in another one and see if the problem occurs again.

    Thank you again for your support and help!

    Plugin Support Sygnoos Support

    (@sygnoossupport)

    Dear @marcorh,

    This is a follow up to your issue.
    It’s been 2 days since your last reply on this issue.
    We wonder if you have checked the problem on your other site? 🙂

Viewing 3 replies - 1 through 3 (of 3 total)
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