Support » Plugin: Slimstat Analytics » Doesn’t work

  • Resolved raspi0124

    (@raspi0124)


    I upgrade version to 4.7.2, and Slimstat gone, I can’t see any data from slimstat.
    And I also excute
    ALTER TABLE wp_slim_stats ADD COLUMN city VARCHAR(255) DEFAULT NULL AFTER country, ADD COLUMN location VARCHAR(36) DEFAULT NULL AFTER country
    and PHPmyadmin said #1060 – Duplicate column name ‘location’
    Can you help me please..
    thank you

    • This topic was modified 9 months, 2 weeks ago by  raspi0124.
Viewing 15 replies - 1 through 15 (of 22 total)
  • I had the same error after the update to 4.7.2 – no stats. Also running the sql query said duplicate name ‘location’ as above.

    Further to this after switching back to the country setting and reinstalling the smaller Geolite DB I still have no stats.

    Hello,
    I’ve got the same issue: Updated to Version 4.7.2 a few minutes ago – and Slimstat was gone. Disappeared from the Menu and from the Dashboard / start page as well.

    It’s still listed as installed plugin, but can’t be seen anywhere.
    I tried to reload the wordpress admin page – no changes.
    I logged out and back in – no changes.

    Could you please be so kind as to help me back to Slimstat and my data.

    Thanks a lot for yor efforts.
    Kind regards
    Hubert Nowotny

    Plugin Author Jason Crouse

    (@coolmann)

    @oldman55, is Slimstat linked in your admin bar by any chance?

    @raspi0124 and @keithgbcc, could you please post a list of columns in your wp_slim_stats table?

    Thank you for your patience.

    @coolman, thanks for coming back to me.
    There has been a main menu link to Slimstat (free version) 4.7.1 with submenu items (access log, overview and so on), but this main menu / sidebar link is gone with the update.
    There has been as well a single overview graph in the WordPress dashboard / start page, which is gone as well.
    –> No sign of Slimstat in the menu, only the “installed plugins” list says

    Slimstat Analytics
    Deaktivieren | Bearbeiten
    The leading web analytics plugin for WordPress
    Version 4.7.2 | Von Jason Crouse | Details ansehen

    (My WordPress installation is in German.)

    Hi Jason,

    I have these columns:

    author
    browser
    browser_type
    browser_version
    category
    city
    content_id
    content_type
    country
    dt
    dt_out
    id
    ip
    language
    location
    notes
    other_ip
    outbound_resource
    page_performance
    platform
    plugins
    referer
    resolution
    resource
    screen_height
    screen_width
    searchterms
    server_latency
    username
    user_agent
    visit_id

    Plugin Author Jason Crouse

    (@coolmann)

    @oldman55, could I get access to your install? Please contact us at http://support.wp-slimstat.com with your credentials, if that works for you.

    @keithgbcc, could you check your web server error log for clues?

    I can’t see anything Slimstat related in the error log Jason.

    Plugin Author Jason Crouse

    (@coolmann)

    @keithgbcc, that is odd. What report is not displaying data? Just the access log?

    Almost all of them are empty. For example if I go to the Audience report the only boxes with anything in them are “Human Visits” and “Users”

    Oh I have just found something interesting – if I click the little refresh button in the boxes they populate with the correct up-to-date data.

    I have to click the refresh button every time I visit the report. They are empty when the page loads.

    Plugin Author Jason Crouse

    (@coolmann)

    Can you enable Async mode in Slimstat > Settings > Reports?

    Hi Jason,

    It was already enabled so I disabled it and the reports load as expected. When I re-enabled Async mode it stopped working again.

    • This reply was modified 9 months, 2 weeks ago by  keithgbcc.
    Plugin Author Jason Crouse

    (@coolmann)

    @keithgbcc we are looking into that. Thank you for pointing us into the right direction.

    That’s OK. I hope you can figure it out.

Viewing 15 replies - 1 through 15 (of 22 total)
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