Support » Plugin: reCaptcha by BestWebSoft » Doesn’t work

  • Users trying to post comments ran into this error even though ReCaptcha submission succeeds.

    ERROR: You have entered an incorrect reCAPTCHA value. Click the BACK button on your browser, and try again.

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  • Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi,

    Thank you for your feedback!

    If you have any questions about our products we recommend to submit a support request using our official website. We are always glad to assist our users.

    In order to define the reason of this error please provide the link to your website where our plugin is activated.

    We also recommend to complete the following steps to define possible issues caused by your active theme or other plugins:
    1) Activate default WordPress theme for a while (Twenty Fourteen, Twenty Fifteen) and check if the problem remains.
    2) Deactivating all plugins except Google CAPTCHA (reCAPTCHA) by BestWebSoft and also check if the problem remains. If not, activate all plugins one-by-one, meanwhile checking if the problem appears again.
    3) Provide your System status. Follow the next instruction – https://docs.google.com/document/d/1Wi2X8RdRGXk9kMszQy1xItJrpN0ncXgioH935MaBKtc/edit

    We are looking forward for your reply!

    Sincerely,
    Catherine
    BestWebSoft Support Team

Viewing 1 replies (of 1 total)
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