I’m sorry you are having trouble getting the plugin working.
There are currently over 4,000+ active people using this plugin, so it does indeed work in most use cases.
Instead leaving a 1 star rating, in the future I recommend providing helpful feedback that might help pin down the issue. Simply saying”it doesn’t work” and giving no additional information isn’t constructive or helpful. Things such as HOW and WHERE you are using the plugin could have helped.
Lastly, no where in the plugin description does it mention or claim to have a cropping feature. A cropping feature is not part of the “no frills” approach this plugin aims for.
For your use case I recommend looking at Simple Local Avatars ,which I mention in the plugin description https://wordpress.org/plugins/simple-local-avatars/
