Title: Doesn't update social count
Last modified: August 22, 2016

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# Doesn't update social count

 *  Resolved [plugins24](https://wordpress.org/support/users/plugins24/)
 * (@plugins24)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/doesnt-update-social-count/)
 * I updated to the latest version few hours ago and posted a new post too. This
   new post got shares, but still shows zero share count.
 * URL: [http://restaurantcoverings.com/cheat-sheet-custom-url-shortener/](http://restaurantcoverings.com/cheat-sheet-custom-url-shortener/)
 * I also have a performance error.You can replicate the error by checking the above
   URL on [http://tools.pingdom.com/fpt/](http://tools.pingdom.com/fpt/) and scroll
   down. The two red lines are caused by Mashshare. Any Idea how to fix that?
 * [https://wordpress.org/plugins/mashsharer/](https://wordpress.org/plugins/mashsharer/)

Viewing 10 replies - 1 through 10 (of 10 total)

 *  [Rene Hermenau](https://wordpress.org/support/users/renehermi/)
 * (@renehermi)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/doesnt-update-social-count/#post-5499052)
 * Hi,
 * possible that the api key got lost due to the update?
    Can you check this?
 * > The two red lines are caused by Mashshare. Any Idea how to fix that?
 * Try to purge your cloudflare and your autooptimize cache. Seems as when cloudflare
   has problems with caching the octlets stream which are used for the svg icons:
   [http://restaurantcoverings.com/wp-content/cache/autoptimize/css/autoptimize_c56c105301a78647c31917d8753fc10c.css?cd70b5](http://restaurantcoverings.com/wp-content/cache/autoptimize/css/autoptimize_c56c105301a78647c31917d8753fc10c.css?cd70b5)
 * Also check out auto optimize if there are any settings which can be adjusted 
   for “compatibility” of external css files.
 *  Thread Starter [plugins24](https://wordpress.org/support/users/plugins24/)
 * (@plugins24)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/doesnt-update-social-count/#post-5499144)
 * If I knew the name of the mashshare css I could possibly exclude it from autoptimize.
 * I also purged cloudflare and autoptimize cache, but it still show count 0 even
   when I enter a number in the settings and it should hide the count at all.
 *  Thread Starter [plugins24](https://wordpress.org/support/users/plugins24/)
 * (@plugins24)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/doesnt-update-social-count/#post-5499145)
 * Edit: I tried excluding mashsb-container.css but it didn’t help
 *  [Christopher Glaeser](https://wordpress.org/support/users/cglaeser/)
 * (@cglaeser)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/doesnt-update-social-count/#post-5499146)
 * The share counts on my site are not updating. I recently enabled Cloudflare. 
   Could that be the cause?
 *  [Rene Hermenau](https://wordpress.org/support/users/renehermi/)
 * (@renehermi)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/doesnt-update-social-count/#post-5499158)
 * Please enable mashshare debug mode and let me have a look at your both sites.
 *  [Rene Hermenau](https://wordpress.org/support/users/renehermi/)
 * (@renehermi)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/doesnt-update-social-count/#post-5499168)
 * [@plugins24](https://wordpress.org/support/users/plugins24/) the files are called
   mashsb.min.js and mashsb.js
 * This files must be excluded.
 * The file mashsb-container.css does not exist in the mashshare package.
 *  Thread Starter [plugins24](https://wordpress.org/support/users/plugins24/)
 * (@plugins24)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/doesnt-update-social-count/#post-5499195)
 * When I exclude them nothing happens… I really don’t know where the issue comes
   from. I enabled debug mode
 *  [Rene Hermenau](https://wordpress.org/support/users/renehermi/)
 * (@renehermi)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/doesnt-update-social-count/#post-5499216)
 * I really like to debug that issue. Possible to give me access to your wp-admin?
   You can reach me info [at] mashshare.net
 *  [Christopher Glaeser](https://wordpress.org/support/users/cglaeser/)
 * (@cglaeser)
 * [11 years, 5 months ago](https://wordpress.org/support/topic/doesnt-update-social-count/#post-5499260)
 * Why has this been marked as resolved? The counts on my site still do not update.
 *  [Rene Hermenau](https://wordpress.org/support/users/renehermi/)
 * (@renehermi)
 * [11 years, 5 months ago](https://wordpress.org/support/topic/doesnt-update-social-count/#post-5499274)
 * Should be solved with latest update. I resolve ALL requests here when i am working
   on them. Otherwise i have no way to easily track down the posts which i am not
   working on.

Viewing 10 replies - 1 through 10 (of 10 total)

The topic ‘Doesn't update social count’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/mashsharer_33bbee.svg)
 * [MashShare - Social Media Share Buttons, Social Share Icons](https://wordpress.org/plugins/mashsharer/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/mashsharer/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/mashsharer/)
 * [Active Topics](https://wordpress.org/support/plugin/mashsharer/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/mashsharer/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/mashsharer/reviews/)

## Tags

 * [mashshare](https://wordpress.org/support/topic-tag/mashshare/)
 * [site speed](https://wordpress.org/support/topic-tag/site-speed/)
 * [twitter](https://wordpress.org/support/topic-tag/twitter/)

 * 10 replies
 * 3 participants
 * Last reply from: [Rene Hermenau](https://wordpress.org/support/users/renehermi/)
 * Last activity: [11 years, 5 months ago](https://wordpress.org/support/topic/doesnt-update-social-count/#post-5499274)
 * Status: resolved