Support » Plugin: Official Facebook Pixel » Doesn’t trigger WooCommerce events

  • Resolved WooCart

    (@woocart)


    Hi guys, in the description says it triggers lower funnel conversion events for WooCommerce like AddToCart, InitiateCheckout and Purchase. But I just tested it now with Facebook Pixel Helper and doesn’t do that. On the other hand, another plugin developed by you, Facebook for WooCommerce, does it right, but because of some restrictions on our side to only use the .org repo, that’s not an option. Would really appreciate if you get this fixed, also our clients. Or maybe you can add the Facebook for WooCommerce plugin to the .org repo. Thanks in advance!

    The page I need help with: [log in to see the link]

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  • Plugin Author Facebook

    (@facebook)

    Hello,

    Thanks for reaching out!. Currently this plugin does not support lower funnel events for WooCommerce. For eCommerce platform, we do support “Easy Digital Downloads” and “WP eCommerce”. We will continuously expand the list. And in order to better integrate the Facebook Pixel under WooCommerce, we strongly suggest client install our “Facebook for WooCommerce” at the moment. However, we will also take your input and consider to put the WooCommerce plugin under .org repo.

    Thanks.

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