Support » Plugin: WP Fusion Lite » Doesn’t sync with Mailchimp

  • Resolved jaroslawistok

    (@jaroslawistok)


    Hello

    It synced after correct API up to 337 User than it has stopped.
    By Mailchimp I see 478 users.
    477 from imported csv before and only one more via API.

    How to resync? I have 492 users by wp.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 28 total)
  • Under Advanced I exported user to mailchamp.
    Now there are 502 instead of 493 users.
    I can hard find doublets, I sorted with email and don’t see them πŸ™

    Plugin Author verygoodplugins

    (@verygoodplugins)

    Hey @jaroslawistok ,

    You mean you have 502 contacts in Mailchimp and 493 WordPress users?

    WP Fusion won’t create a duplicate contact record. Is it possible you already have some contacts on your Mailchimp list before starting the export?

    If you’re worried about it you can delete everyone from Mailchimp, and then in WP Fusion:

    1. Run a Resync Contact IDs and Tags for Every User operation to clear out the contact IDs
    2. Export them again using the Export Users tool

    But your total counts are only 9 off, that’s pretty close, I wouldn’t be too concerned about it.

    I solved the first problem.
    Over some time could user also register with email address as nickname.
    This users here caused doubletts. I changed this nicknames, usernames.

    Now I have only one user less by Mailchimp than wp.
    It took long to check which is not there.
    It is from domain sharklasers.com which is temporary email service.
    Could it be that you or maybe Mailchimp filters such emails?

    • This reply was modified 5 months, 2 weeks ago by jaroslawistok.
    Plugin Author verygoodplugins

    (@verygoodplugins)

    WP Fusion doesn’t do any filtering like that, but I believe Mailchimp will reject temporary email address. If you go to Settings >> WP Fusion >> Logs and filter to show only Errors you should see a message showing why it was rejected.

    I solved the first problem.
    Over some time could user also register with email address as nickname.
    This users here caused doubletts. I changed this nicknames, usernames.

    Will now every new wp user be automatically synced with Mailchimp or do have to batch export when I write a newsletter?

    • This reply was modified 5 months, 2 weeks ago by jaroslawistok.

    I miss a search by logs πŸ™‚ but found skipping site for site:
    Also screen option from 20 to 100 didn’t work.

    19th June 2020 10:40 Info (deleted user 414) Adding contact to Mailchimp:
    first_name:
    last_name:
    user_email: ___________2@sharklasers.com
    unknown
    19th June 2020 10:40 Info (deleted user 414) No contact found in Mailchimp for ___________@sharklasers.com

    Plugin Author verygoodplugins

    (@verygoodplugins)

    New users will automatically be synced to Mailchimp when they register from now on (as long as the email address is valid).

    Yes WordPress changed the way Screen Options work in v5.4.2. We’ve fixed that in the full version of WP Fusion already and it will be in the next update of the Lite version as well.

    Thank You for the help. You have a great plugin and I am going to 5 stars rate this πŸ™‚

    Plugin Author verygoodplugins

    (@verygoodplugins)

    Thanks! πŸ™‚

    Unfortunately it is not resolved, it doesn’t sync, not even one from new users came into mailchimp list. Also not with batch export where it were about 500 errors like:

    Error adding contact to Mailchimp: Resource Not Found: The requested resource could not be found

    It should to mailchimp and not otherwise πŸ™

    Plugin Author verygoodplugins

    (@verygoodplugins)

    @jaroslawistok I have seen that before when someone selected an invalid list in MailChimp.

    On the General tab of the WP Fusion settings there’s an option to select which list you want to use with WPF. When you set up the plugin it defaults to the first list in your account.

    If you delete that list later (maybe as a part of testing), then you’ll get a “The requested resource could not be found” error while trying to add contacts to that list… since it’s deleted.

    Can you try selecting a different list? You can also go to Settings >> WP Fusion >> Setup and click Resynchronize Tags and Fields to refresh the available lists in the dropdown.

    Nothing helps. Not under setup to resnc, not under batch resny Ids and not batch export users.
    i have 500 users by wp and since last time syncicng are still 492 users by mailchimp. As its free account I only have one list

    Plugin Author verygoodplugins

    (@verygoodplugins)

    Okay. And your logs are still showing “Resource Not Found” errors?

    “Resource not found” either means your list ID changed, or your contact’s IDs changed. That’s an error message coming from Mailchimp, not WP Fusion.

    You could reset the WPF settings (on the Advanced tab) and connect it to Mailchimp again. That will clear out your old list and also refresh everyone’s contact IDs. That might fix it.

    I can tell you that there aren’t any known issues with Mailchimp at the moment. I have gone ahead and updated our logs for the next update to be clearer about what that error message means, so hopefully it will be more helpful to others.

    I reseted via WPF. Reconnected. Still the same 492 instead of 500.
    I did Resync contact IDs and tags and after export, same same.

    logs Error adding contact to Mailchimp: Resource Not Found: The requested resource could not be found.

    Plugin Author verygoodplugins

    (@verygoodplugins)

    492 out of 500 is pretty good. Mailchimp does not accept all email addresses. See

    https://mailchimp.com/help/troubleshooting-contact-imports/
    https://organicweb.com.au/marketing/mailchimp-omnivore-spam/

    If you want to get a license for WP Fusion, then you can send in a support ticket via https://wpfusion.com/contact/ and we’d be able to log into your site for you and tell you exactly why those 8 users aren’t syncing.

    But just from my own personal experience… 8 users out of 500 who won’t sync is not uncommon.

Viewing 15 replies - 1 through 15 (of 28 total)
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