Support » Plugin: WP WooCommerce Mailchimp » Doesn’t subscribe users

  • It doesn’t add users automatically. I have enabled it in the settings, entered the API key, set the list, and set users to be subscribed automatically. When I view the log, it says
    SS_WC_MailChimp_Handler::order_status_changed(): Subscribing customer () to list 06eeb4002a
    each time someone has created an order. They are however not subscribed to the list.

    Here’s the system info:

    Thanks in advance!

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  • Plugin Author Adam Anderly


    Hi Peter,

    Typically there is an email address between the parentheses () in that log message. This indicates that the user email wasn’t retrieved for the customer. Can you confirm that the order has a valid email address?

    Thank you,


    Hi. Thank you for your reply, and sorry for the late reply. When I look at the orders, the users do seem to have a valid email address, which are not added to the mailing list. I tested it by making a purchase myself, and then it worked fine for some reason. It just doesn’t seem to work when other users make a purchase

Viewing 2 replies - 1 through 2 (of 2 total)
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