Support » Plugin: Enhanced Ecommerce Google Analytics Plugin for WooCommerce » Doesn’t seem to be working

  • Resolved tjldesigns

    (@tjldesigns)


    Hi there,

    Sadly it doesn’t seem to be working for me, and there is an error in the console which says: Uncaught ReferenceError: productObj is not defined

    We followed all your steps, but sadly something mustn’t be quite right, hopefully we have just missed something obvious :).

    If you could let us know that would be so much appreciated :).

    Many thanks,
    Tonya

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Tatvic

    (@tatvic)

    Hi @tjldesigns,

    Thanks for posting your query.

    We have had a look at your store and observed that the js error ‘Uncaught ReferenceError: productObj’ is coming via your GTM.

    Please resolve this error as it seems it is blocking the tracking functions of our plugin. And once you resolve the error, please post us so that we could further check about the working of GA tracking in your store.

    Regards,
    Tatvic Analytics.

    Hi @tatvic,

    Thank you so much for your quick reply, so much appreciated :).

    I have reverted this to the person who manages the GTM account and will let you know once that is resolved so hopefully we can get your plugin working.

    It looks great so hoping to get this all working and see how that performs, then hopefully upgrade to your premium version to unlock the extras if all goes well.

    Thanks ever so much,
    Tonya

    Hello again @tatvic,

    That code error has now been resolved and so I think from what I can see your plugin is working well now :).

    Thank you for pointing us in the right direction, it’s very much appreciated,
    Tonya

Viewing 3 replies - 1 through 3 (of 3 total)
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