Support » Plugin: S3 Video Plugin » Doesn't find media in bucket…

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  • Plugin Author Anthony Mills


    Hi Dori,
    First thing i would suggest is pasting the keys from amazon into notepad or similar first and then cutting and pasteing into the plugin I have noticed cutting directly from the AWS backend sometimes adds a bit of whitespace to the end of the access keys.

    I would also check the bucket name is written in exactly the same case as it is in amazon and doesn’t contain any whitespace similar to the access keys. If you have videos that you have already put into the bucket also be aware only videos with the extensions mp4, mov, avi, flv, mpeg, mpg, wmv, 3gp, ogm or mkv (case sensitive also).

    If you are still experiencing issues after checking these give me a yell and i will see what other advice i can offer.



    I am having the same problem. I followed your instructions to use notepad and checked the bucket name. I only uploaded the video to S3 an hour ago – would it take time to show up? doesn’t seem likely but…

    my bucket is called BizVideos. Do i perhaps need the full URL?

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