Title: Doesn't display help button or menu
Last modified: August 21, 2016

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# Doesn't display help button or menu

 *  Resolved [Sandie](https://wordpress.org/support/users/sandieann/)
 * (@sandieann)
 * [11 years, 10 months ago](https://wordpress.org/support/topic/doesnt-display-help-button-or-menu/)
 * Free version installed to review (I’m waiting on the multiple domain pricing).
   Deactivated it, and returning to it today to review it further, on activation
   no help button is displayed.
 * ‘Sidekick’ appears in Settings menu, but there don’t seem to be any settings 
   that require updating for an evaluation copy. Now wondering whether I need an
   activation code for a free version, but can’t find anywhere to obtain one and
   it worked previously?
 * Wondering if the service is down, because unable to make it work on several other
   sites?
 * [https://wordpress.org/plugins/sidekick/](https://wordpress.org/plugins/sidekick/)

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [raptor235](https://wordpress.org/support/users/raptor235/)
 * (@raptor235)
 * [11 years, 10 months ago](https://wordpress.org/support/topic/doesnt-display-help-button-or-menu/#post-5102409)
 * Hi sandieann, are you still having this issue? Can you see if there is any JavaScript
   errors or perhaps give us backend access to debug this issue for you? You can
   email me at bart [at] sidekick.pro
 * Thanks
 *  Thread Starter [Sandie](https://wordpress.org/support/users/sandieann/)
 * (@sandieann)
 * [11 years, 10 months ago](https://wordpress.org/support/topic/doesnt-display-help-button-or-menu/#post-5102418)
 * I was experiencing a JavaScript issue with a different plugin, but having established
   what that issue was had deactivated that pending an author fix, and didn’t see
   any other JavaScript errors. I’ll do some more testing and drop you an email 
   if I can’t resolve it – thanks!
 *  Plugin Author [raptor235](https://wordpress.org/support/users/raptor235/)
 * (@raptor235)
 * [11 years, 10 months ago](https://wordpress.org/support/topic/doesnt-display-help-button-or-menu/#post-5102420)
 * Great, yeah if another plugin causes a JavaScript error that can prevent Sidekick
   from running properly.
 * Let us know if you still get the issue in the future.
 *  Thread Starter [Sandie](https://wordpress.org/support/users/sandieann/)
 * (@sandieann)
 * [11 years, 10 months ago](https://wordpress.org/support/topic/doesnt-display-help-button-or-menu/#post-5102467)
 * OK, the other plugin has been updated, but the sites in question still won’t 
   display the Sidekick button or menu. I’ve tried completely removing Sidekick (
   checked via ftp that whole directory removed) and reinstalled, but that hasn’t
   resolved the problem.
 * Interestingly though I installed Sidekick on a site that hasn’t had it previously
   installed and it worked first time. The sites in question are all running similar(
   but not identical plugins), but even deactivating all other plugins, the Sidekick
   button and menu are not appearing. Is there a footprint left in the database 
   I need to remove to obtain a clean plugin install?
 * Sites are all on WPengine hosting, but I note Sidekick’s turned up in my user
   portal there, so I’m hoping it’s nothing to do with that 🙂
 *  Plugin Author [raptor235](https://wordpress.org/support/users/raptor235/)
 * (@raptor235)
 * [11 years, 10 months ago](https://wordpress.org/support/topic/doesnt-display-help-button-or-menu/#post-5102471)
 * Hi sandleann, would you be able to provide us with a login so we can check in
   more detail what’s going on? You can email me at bart [at] sidekick.pro
 * Thanks
 *  Thread Starter [Sandie](https://wordpress.org/support/users/sandieann/)
 * (@sandieann)
 * [11 years, 10 months ago](https://wordpress.org/support/topic/doesnt-display-help-button-or-menu/#post-5102522)
 * Unable to recreate against 1.3.6 – closing item.
 * Thanks for the help!

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Doesn't display help button or menu’ is closed to new replies.

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## Tags

 * [button](https://wordpress.org/support/topic-tag/button/)

 * 6 replies
 * 2 participants
 * Last reply from: [Sandie](https://wordpress.org/support/users/sandieann/)
 * Last activity: [11 years, 10 months ago](https://wordpress.org/support/topic/doesnt-display-help-button-or-menu/#post-5102522)
 * Status: resolved