Title: Doesn’t Deliver
Last modified: November 23, 2016

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# Doesn’t Deliver

 *  [rpsellers](https://wordpress.org/support/users/rpsellers/)
 * (@rpsellers)
 * [9 years, 5 months ago](https://wordpress.org/support/topic/doesnt-deliver/)
 * It doesn’t work. Puts together a 352mb file then instead of downloading, pushes
   to another browser screen with code. I don’t trust it.

Viewing 1 replies (of 1 total)

 *  Plugin Author [JetBackup](https://wordpress.org/support/users/backupguard/)
 * (@backupguard)
 * [9 years, 5 months ago](https://wordpress.org/support/topic/doesnt-deliver/#post-8476901)
 * Hello,
 * Sometimes, depending on server/hosting configurations, symlink creation fails.
   That’s why the download link doesn’t supply the backup archives. Of course this
   doesn’t mean you can’t download your archives. All your backups are kept in “**/
   wp-content/uploads/backup-guard/**” directory. And you can download them using
   any FTP client, e.g. Cyberduck or FileZilla. If you want to fix this, you should
   contact to your hosting provider and ask them to change that configuration for
   you. So, we’ll be able to create symlinks pointing to your backups and you’ll
   be able to download your backups right from BackupGuard dashboard.
 * If you need more clarifications, please feel free to open a ticket here: [https://backup-guard.com/products/backup-wordpress/support](https://backup-guard.com/products/backup-wordpress/support).
 * P.S. In point of view security, that will increase vulnerability if we supply
   direct urls pointing to the actual backup archives. Each time when you press 
   download button, we dynamically create a symlink with arbitrary name pointing
   to that backup archive.
 * B.T.W. We’d really appreciate if you could find a second to reconsider your review
   regarding our plugin.

Viewing 1 replies (of 1 total)

The topic ‘Doesn’t Deliver’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [JetBackup](https://wordpress.org/support/users/backupguard/)
 * Last activity: [9 years, 5 months ago](https://wordpress.org/support/topic/doesnt-deliver/#post-8476901)