Doesn’t allow license transfer from staging to live url

  • culverlau

    (@culverlau)


    5 years, 3 months ago

    I had originally enjoyed using the pro plugin during the development of a new website for a client. However, something I found quite ridiculous was that the license I had purchased for the Pro version was tied to a URL, rather than a website. This was an issue for me and my client, since development was originally done on a staging URL until it was ready, which then it was to be transferred over to the live URL. However, once it was transferred to the proper live URL, the license no longer worked, even after removing the license from the old staging URL. The license refused to detach from the original staging URL. So what, I’m suppose to pay ANOTHER $39 just to have it on the live URL as well? How am I suppose to explain that to the client? Or I am suppose to shell that out of my own pocket? If they say that I’m paying a pro license for the URL (staging and live, separately) rather than the actual website that uses it, then this practice sounds highly predatory, especially considering this would not be the norm for any other plugin out there.

    So I contacted TheMasterCut, but they keep giving me the beat around the bush – they gave me instructions to provide the license, which I promptly did, and they did nothing in return. I figured, maybe they missed my email, so I remind them of the issue, and still, nothing. Meanwhile, the live website does not have the ability to create revisions, which is problematic to the core functionality of the website, which relies on editors and revisers to work in tandem using this plugin. I’m having a mess of a time dealing with the client while TheMasterCut refuses to return my emails on fixing the licensing issue.

    The plugin was great while it lasted, but the authors of the plugin are unreliable, and that is a major issue when it comes to real-world projects. I recommend others find a different method of creating revisions, or developing your own plugin for this functionality, which is what I should have done all along, rather than relying on unresponsive authors.

    • This topic was modified 5 years, 1 month ago by culverlau.
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  • Plugin Author themastercut

    (@themastercut)

    5 years, 1 month ago

    Hi @culverlau,

    Thank you for your feedback. We would like to refer to what you wrote and we hope that you will change our product rating, however, because the WP rating should refer to the product itself, not the paid version of support. We strongly believe, we did not deserve for one-star rating. As You wrote it yourself “The plugin was great while it lasted”.

    We sell our plugin in the pro version in options:

    • – Single site license $39
    • – Multi site license $99
    • – Mega license $199

    The $39 Single site license option is for the end users, not for developers. The option Multisite license is intended for developers & agencies. The option name clearly indicates the license for one domain, also, there was an entry on our site that clearly stated how we license the plugin https://themastercut.co/do-i-have-to-license-localhost-and-the-actual-server/

    It has not yet happened that when the client wrote to us with a request to transfer the license, we refused.
    We always transferred the license to another domain when the client asked for it. In your case it was the same, we’ve transferred the license to your client’s domain with no extra charge.

    Licensing system.
    We have planned for a long time to change the licensing system so that it would be more convenient for developers, i.e. everyone could easily (by themselves) transfer the license. Unfortunately, due to the lack of time, we could not do it. At that time we preferred to focus on writing better Revision Manager TMC code.

    In fact, during the period you wrote to us, we had a slower response time ( we do apologize ). Unfortunately, we had a problem with email hosting and we were simultaneously working on a new license system allowing for a free transfer of licenses.

    Yesterday we launched a new system that allows you to move the key license to another website domain by your self. We invite you to re-register on our site so that we can assign you a new license key. Details can be found here https://themastercut.co/problems-with-legacy-licenses/

    We are working very hard on our plugin to make it bulletproof and user-friendly. We hope you change your mind 😉

    Have a nice day! 🙂

Viewing 1 replies (of 1 total)
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