Support » Plugin: Complianz - GDPR/CCPA Cookie Consent » does work on tablet

  • complianz is good. no doubt. a great model for selling subscriptions at a later stage, but therefor it would really need to become better.

    complianz does not work on tablet. the topic in the complianz forums has been deleted, the search on their homepage has no usefull information whatsoever.

    this has been brought to the devs attention 2 years ago and it still sucks.

    if you target desktop users only complianz you can use it.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Leon Wimmenhoeve

    (@leonwimmenhoeve)

    Hi @benutzername1,

    I am sorry to hear that this has been your experience with our plugin and our support. I don’t understand how your support ticket could have been deleted, as we can’t do that on the WordPress forums. I only found your support request from 3 months ago, which seems to be solved within a day.

    We are not aware of any problems with our banner on tablets, and we would really like to help you solve the problem. You can create a support ticket for this issue on the forum and privately include an URL to your site. We’re happy to help and provide additional CSS if necessary.

    I hope you’ll give us a chance to help you out 🙂

    Kind regards,
    Leon

    Plugin Author Rogier Lankhorst

    (@rogierlankhorst)

    Hi @benutzername1,

    Thanks for reporting the issue. I’ve just been testing tablet behaviour, and couldn’t find any issues. I’ve tested on the following devices:

    – ipad pro 12.9 chrome and safari
    – ipad pro 11 chrome and safari
    – ipad 7 chrome and safari
    – Galaxy tab s3 chrome, firefox, samsung
    – Galaxy tab s6 chrome, firefox
    – Galaxy tab s5e chrome

    Can you please share the device type and browser you are experiencing this issue on? If you do not experience this issue with for example complianz.io, the problem might be in a combination with your theme or another plugin. If you can share your domain we can take a look and fix it for you.

Viewing 2 replies - 1 through 2 (of 2 total)
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