Title: Does this plugin support multisite installations Last modified: October 5, 2017 --- # Does this plugin support multisite installations * Resolved [zitomerh](https://wordpress.org/support/users/zitomerh/) * (@zitomerh) * [8 years, 7 months ago](https://wordpress.org/support/topic/does-this-plugin-support-multisite-installations/) * I couldn’t get this to work in our multisite (always received 404 errors, after following advice to remove other plugins, flush permalinks, disable/re-enable the plugin) Steps to recreate the issue: click on “Results in Excel”, click on Download, 404 page comes up. So I tried it on one of our standalone sites and voila, it works. So, do we have to do something different to make it work in a multisite wordpress, or is the code simply not intended to support multisite? * thanks for your assistance * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fdoes-this-plugin-support-multisite-installations%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 7 replies - 1 through 7 (of 7 total) * [SQUID Media](https://wordpress.org/support/users/squidemdia/) * (@squidemdia) * [8 years, 7 months ago](https://wordpress.org/support/topic/does-this-plugin-support-multisite-installations/#post-9561439) * Hi [@zitomerh](https://wordpress.org/support/users/zitomerh/), * Thanks for finding out it’s a multisite issue. This narrows down the search allot! Apparently the plugin doesn’t support multisite. Let me try and find you a cure 😉 * I’ll get back to you! * [SQUID Media](https://wordpress.org/support/users/squidemdia/) * (@squidemdia) * [8 years, 7 months ago](https://wordpress.org/support/topic/does-this-plugin-support-multisite-installations/#post-9565153) * Hi [@zitomerh](https://wordpress.org/support/users/zitomerh/), thanks for your patience. * So I tried it out on a multisite, and (after some tinkering, which I believe was only due to my specific setup) I got the 404. And then save the permalink structure again (set it to “Postname”), and the download link worked. * The only thing I found was that i needed to register the plugin in the hook “ plugins_loaded” to get plugin to work in the first place. * I think there may be some issue with the generated hash. is there a slash (/) in there perhaps? * Thread Starter [zitomerh](https://wordpress.org/support/users/zitomerh/) * (@zitomerh) * [8 years, 7 months ago](https://wordpress.org/support/topic/does-this-plugin-support-multisite-installations/#post-9569941) * Thanks very much for your reply. As far as registering the plugin: it worked for me on the multisite up to the point of the download, without hooking on “ plugins_loaded” – do you have it in the “must use” directory, or the regular plugin directory(where it needs to be explicitly enabled per site)? * I will work through your comments and let you know what I find. * Thread Starter [zitomerh](https://wordpress.org/support/users/zitomerh/) * (@zitomerh) * [8 years, 7 months ago](https://wordpress.org/support/topic/does-this-plugin-support-multisite-installations/#post-9570114) * Still can’t get it to work on our multisite. A few notes: On our standalone site, it works fine even with slashes in the generated hash. On our multisite, it fails with 404 with no slashes in the hash. * What code did you use to register the plugin? That is, what did the function hooked to “plugins_loaded” actually do? * Can you describe the tinkering you did (not sure if it would apply in our case, but worth a try) – or what diagnostics should I use to troubleshoot? Our logs show the 404, but no particular errors. * Plugin Author [Doeke Norg](https://wordpress.org/support/users/doekenorg/) * (@doekenorg) * [8 years, 7 months ago](https://wordpress.org/support/topic/does-this-plugin-support-multisite-installations/#post-9570832) * [@zitomerh](https://wordpress.org/support/users/zitomerh/) I have some messages for you on the wordpress slack channel. I figured that would be easier in this case. Thanks! * [SQUID Media](https://wordpress.org/support/users/squidemdia/) * (@squidemdia) * [8 years, 6 months ago](https://wordpress.org/support/topic/does-this-plugin-support-multisite-installations/#post-9619214) * Fixed in the newest version. Hitting the shelves one of these days. * [SQUID Media](https://wordpress.org/support/users/squidemdia/) * (@squidemdia) * [8 years, 6 months ago](https://wordpress.org/support/topic/does-this-plugin-support-multisite-installations/#post-9626081) * Last note: * Updated plugin to version 1.1.0 containing afix for these issues. Thanks again for your help debugging! Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Does this plugin support multisite installations’ is closed to new replies. * ![](https://ps.w.org/gf-entries-in-excel/assets/icon.svg?rev=3434379) * [GravityExport Lite for Gravity Forms](https://wordpress.org/plugins/gf-entries-in-excel/) * [Frequently Asked Questions](https://wordpress.org/plugins/gf-entries-in-excel/#faq) * [Support Threads](https://wordpress.org/support/plugin/gf-entries-in-excel/) * [Active Topics](https://wordpress.org/support/plugin/gf-entries-in-excel/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/gf-entries-in-excel/unresolved/) * [Reviews](https://wordpress.org/support/plugin/gf-entries-in-excel/reviews/) * 7 replies * 3 participants * Last reply from: [SQUID Media](https://wordpress.org/support/users/squidemdia/) * Last activity: [8 years, 6 months ago](https://wordpress.org/support/topic/does-this-plugin-support-multisite-installations/#post-9626081) * Status: resolved