Support » Plugin: SMS Alert Order Notifications - WooCommerce » Does this allow a Dokan vendor to send a message to a customer?

  • Resolved aaronbennett2097

    (@aaronbennett2097)


    Hi.

    I’m building a Dokan multivendor site and need the ability for each vendor to send messages to their customers from their dashboard.

    The vendors are all food based stores, so want to be able to send messages to their customers to say their order is ready, or it’ll be delayed etc.

    I’ve installed the plugin and can see the ability to message a customer from the order in the backend of woocommerce, but not on the dokan vendor dashboard.

    Is there any way to enable this feature?

    Thanks in advance.
    Aaron

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Cozy Vision

    (@cozyvision1)

    Thank you for contacting us.

    If i have understood correctly, you want to have custom SMS option for vendors (like this).

    Currently this option is not available.

    Let me explore a few possibilities/workarounds, and we shall update you shortly.

    Thread Starter aaronbennett2097

    (@aaronbennett2097)

    Hi.

    That’s correct, but available on the vendor dashboard, they don’t have access to the admin side of the site.

    Like this

    Thanks so much.
    Aaron

    Plugin Author Cozy Vision

    (@cozyvision1)

    we have an option to send sms to customer when a note is added to the order.

    so when a vendor adds a note to customer, the SMS will get triggered.

    Hope this would serve your purpose.

    Thread Starter aaronbennett2097

    (@aaronbennett2097)

    Ah okay, that may be a workaround, but would be great to have the actual SMS box in order page for the vendor.

    I can edit the actual template for that page, so wondering if there’s a loop or function I can put in the template to show the actual box.

    Thanks
    Aaron

    Plugin Author Cozy Vision

    (@cozyvision1)

    We are working on it, and shall update you soon on this.

    Thread Starter aaronbennett2097

    (@aaronbennett2097)

    Amazing, thank you!

    Plugin Author Cozy Vision

    (@cozyvision1)

    Thank you for your patience.

    We have made the necessary changes to our plugin.

    You can test it by downloading our development version of the plugin from here.

    You need to add below code in functions.php file located under your theme folder.

    if ( class_exists( 'WooCommerceCheckOutForm' ) ) {		
    	add_action( 'dokan_order_details_after_customer_info', array( new WooCommerceCheckOutForm(), 'display_send_sms_meta_box' ), 10);
    }

    Please feel free to contact us at support@cozyvision.com in case of any query.

    Thread Starter aaronbennett2097

    (@aaronbennett2097)

    That’s great, so far all working.

    I’ll continue on email if that’s okay, need a few pointers that are easier to ask on email.

    Thanks again, fantastic feature!
    Aaron

    Plugin Author Cozy Vision

    (@cozyvision1)

    Most welcome.

Viewing 9 replies - 1 through 9 (of 9 total)
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