Title: Does the support system work?
Last modified: April 5, 2021

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# Does the support system work?

 *  [senda2020](https://wordpress.org/support/users/senda2020/)
 * (@senda2020)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/does-the-support-system-work/)
 * I suffer from the same problem as many paying users … the support ticket system
   must be sleeping …
 * I recently purchased the ECONOMY version of the plugin, especially to have the
   Lightbox Addon. First I downloaded the free version, and then I installed the
   file with the KEY as a new plugin.
    The appearance of the plugin is very different
   from the video tutorials, the menus are different, I cannot configure or I cannot
   find the Lightbox, no interface configuration appears, etc … Does it happen to
   someone else?
 * I have a paid plugin that has the same functionalities as the basic Wordpres 
   gallery (LOL)
 * [This is my view](https://www.winspain.es/wp-content/uploads/2021/04/gallery_apes.jpg)
 * Thanks
    Regards
    -  This topic was modified 5 years, 2 months ago by [senda2020](https://wordpress.org/support/users/senda2020/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fdoes-the-support-system-work%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Thread Starter [senda2020](https://wordpress.org/support/users/senda2020/)
 * (@senda2020)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/does-the-support-system-work/#post-14321475)
 * Hello??
    Is there someone for support here? I will wait a few more days to claim
   the refund of the plugin amount, for me now it is useless 🙁
 * Thanks
 *  [sidaudet](https://wordpress.org/support/users/sidaudet/)
 * (@sidaudet)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/does-the-support-system-work/#post-14351026)
 * They have options in themes. I mean that lightbox settings and the rest of the
   interface configuration. There’s huge list of the options. Gallery menu / Themes
   and there you can modify view of the gallery.
 * With the videos I had the same problems, this videos looks different then current
   interface. I have reported it on developer website and they replied me that some
   updates planned soon 🙂
 *  Thread Starter [senda2020](https://wordpress.org/support/users/senda2020/)
 * (@senda2020)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/does-the-support-system-work/#post-14351154)
 * Thanks for answering [@sidaudet](https://wordpress.org/support/users/sidaudet/),
   our problem is that all these options do not appear when editing or creating 
   a new theme, it is as if it were a different plugin, but we are sure that we 
   have the latest version from your website. Here you can see some screenshots 
   of how I visualize it:
 * **MENU:** [Show capture](http://www.gruposendadigital.es/WIN/menu.jpg)
    **EDIT
   GALLERY**: [Show capture](http://www.gruposendadigital.es/WIN/edit_gallery.jpg)**
   OPTIONS: **[Show capture](http://www.gruposendadigital.es/WIN/options.jpg) **
   NEW THEME:** [Show capture](http://www.gruposendadigital.es/WIN/new_theme.jpg)**
   EDIT THEME:** [Show capture](http://www.gruposendadigital.es/WIN/edit_theme.jpg)
 * Thanks
 *  Thread Starter [senda2020](https://wordpress.org/support/users/senda2020/)
 * (@senda2020)
 * [5 years ago](https://wordpress.org/support/topic/does-the-support-system-work/#post-14446290)
 * Please return the money, your plugin does not work for us or is incomplete. Your
   technical support is nefarious !!
 *  Thread Starter [senda2020](https://wordpress.org/support/users/senda2020/)
 * (@senda2020)
 * [4 years, 12 months ago](https://wordpress.org/support/topic/does-the-support-system-work/#post-14527345)
 * What scammers, I do not know why WP does not remove the plugin!

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Does the support system work?’ is closed to new replies.

 * ![](https://ps.w.org/gallery-images-ape/assets/icon-256x256.png?rev=1468073)
 * [Gallery Images Ape](https://wordpress.org/plugins/gallery-images-ape/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/gallery-images-ape/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/gallery-images-ape/)
 * [Active Topics](https://wordpress.org/support/plugin/gallery-images-ape/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/gallery-images-ape/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/gallery-images-ape/reviews/)

 * 5 replies
 * 2 participants
 * Last reply from: [senda2020](https://wordpress.org/support/users/senda2020/)
 * Last activity: [4 years, 12 months ago](https://wordpress.org/support/topic/does-the-support-system-work/#post-14527345)
 * Status: not resolved