• I suffer from the same problem as many paying users … the support ticket system must be sleeping …

    I recently purchased the ECONOMY version of the plugin, especially to have the Lightbox Addon. First I downloaded the free version, and then I installed the file with the KEY as a new plugin.
    The appearance of the plugin is very different from the video tutorials, the menus are different, I cannot configure or I cannot find the Lightbox, no interface configuration appears, etc … Does it happen to someone else?

    I have a paid plugin that has the same functionalities as the basic Wordpres gallery (LOL)

    This is my view

    Thanks
    Regards

    • This topic was modified 3 years, 1 month ago by senda2020.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter senda2020

    (@senda2020)

    Hello??
    Is there someone for support here? I will wait a few more days to claim the refund of the plugin amount, for me now it is useless 🙁

    Thanks

    They have options in themes. I mean that lightbox settings and the rest of the interface configuration. There’s huge list of the options. Gallery menu / Themes and there you can modify view of the gallery.

    With the videos I had the same problems, this videos looks different then current interface. I have reported it on developer website and they replied me that some updates planned soon 🙂

    Thread Starter senda2020

    (@senda2020)

    Thanks for answering @sidaudet, our problem is that all these options do not appear when editing or creating a new theme, it is as if it were a different plugin, but we are sure that we have the latest version from your website. Here you can see some screenshots of how I visualize it:

    MENU: Show capture
    EDIT GALLERY: Show capture
    OPTIONS: Show capture
    NEW THEME: Show capture
    EDIT THEME: Show capture

    Thanks

    Thread Starter senda2020

    (@senda2020)

    Please return the money, your plugin does not work for us or is incomplete. Your technical support is nefarious !!

    Thread Starter senda2020

    (@senda2020)

    What scammers, I do not know why WP does not remove the plugin!

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Does the support system work?’ is closed to new replies.