Support » Plugin: Facebook Chat Plugin - Live Chat Plugin for WordPress » Does the messenger chat indicate when there’s someone available?

  • Resolved colfetski

    (@colfetski)


    Just a quick question – does anybody know whether the chat icon that appears on your website indicates whether there is anybody available to answer immediately?

    If we were to use this as a support chat feature, then it would be ideal that this shows whether the person leaving the message can expect a response immediately, or that nobody’s home and we’ll get back to them ASAP.

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  • Plugin Author Facebook

    (@facebook)

    Hi! Great suggestion. We don’t currently have this feature but a workaround is to configure a response assistant in your Facebook Page Settings

    Go to Page –> Settings –> Messaging

    Then scroll down to “Response Assistant”. You can send instant replies to anyone who messages your Page. Instant replies are a good way to let people know that you’ll respond soon.

Viewing 1 replies (of 1 total)
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