Title: Does refund feature work? Last modified: May 19, 2020 --- # Does refund feature work? * Resolved [Pengyi Wang](https://wordpress.org/support/users/rocwing/) * (@rocwing) * [5 years, 10 months ago](https://wordpress.org/support/topic/does-refund-feature-work/) * Every time when we click ‘refund $x.xx via Square’, it will show a failed message“ Could not find original transaction tender. Please refund this transaction from your Square dashboard.” I checked the plugin source codes, it will throw this message when it can’t pull the transaction from Square. I also checked the database, it seems all the information is there like: _wc_square_credit_card_square_location_id, _wc_square_credit_card_authorization_code etc.. Does refund feature work? Has anyone refunded successfully? * Thanks! Pengyi Viewing 10 replies - 1 through 10 (of 10 total) * [Elvira K.](https://wordpress.org/support/users/treibalen/) * (@treibalen) * [5 years, 10 months ago](https://wordpress.org/support/topic/does-refund-feature-work/#post-12859729) * Hi there Pengyi, * I’m sorry to hear that you’re seeing issues with Square refunds! * I did try it on my test site where I have Square configured in Sandbox mode and my refund went through just fine. * To determine why it’s happening, can you please follow these steps: * – Enable logging in WooCommerce > Settings > Payments > Square: [https://d.pr/i/SwW3xc](https://d.pr/i/SwW3xc) – Place a test order on your site. You can create a test product with $1 price to do that. – Refund this order. – Check logs for this refund in WooCommerce > Status > Logs > choose `square_credit_card` from the drop-down: [https://d.pr/i/eNZDfM](https://d.pr/i/eNZDfM) * Please remove all the personal and sensitive information from the logs and use [https://pastebin.com/](https://pastebin.com/) to share them here. * Enjoy the rest of your day and stay safe! * Thread Starter [Pengyi Wang](https://wordpress.org/support/users/rocwing/) * (@rocwing) * [5 years, 10 months ago](https://wordpress.org/support/topic/does-refund-feature-work/#post-12869191) * Hi Elvira, Thank you for your reply! I followed your instructions, here is what I got: [https://pastebin.com/xj8SwyaC](https://pastebin.com/xj8SwyaC) It seems just a 500 error Any advice? * Thank you very much! Pengyi * Thread Starter [Pengyi Wang](https://wordpress.org/support/users/rocwing/) * (@rocwing) * [5 years, 10 months ago](https://wordpress.org/support/topic/does-refund-feature-work/#post-12869285) * Hi Elvira, * When I enable log, it doesn’t show “Could not find original transaction tender. Please refund this transaction from your Square dashboard” message anymore, but keep show a spin icon. The problem is when I go back to check the order, it show ‘Refunded’. But actually it’s not when I check it on our square dashboard. * I hope it help to troubleshoot the issue. * Thanks, Pengyi * [Elvira K.](https://wordpress.org/support/users/treibalen/) * (@treibalen) * [5 years, 10 months ago](https://wordpress.org/support/topic/does-refund-feature-work/#post-12869379) * Hi there [@rocwing](https://wordpress.org/support/users/rocwing/), * Thank you for running the test for me and for the logs provided! * Indeed, I see `500 Internal Server Error` in Square response. Can you please try to re-connect Square in WooCommerce > Settings > Square and try again? * If it doesn’t help, please confirm that you see the same behaviour with all plugins except for WooCommerce and Square disabled and Storefront theme as active? * Let me know how that goes! * Thread Starter [Pengyi Wang](https://wordpress.org/support/users/rocwing/) * (@rocwing) * [5 years, 10 months ago](https://wordpress.org/support/topic/does-refund-feature-work/#post-12869502) * Hi [@treibalen](https://wordpress.org/support/users/treibalen/), * Thank you for your help! Re-connect Square doesn’t work, I’ve done that before. I disabled all other plugins on our staging site, it’s still the same issue. We don’t have issues to process the payment, just refund. * Do you mean `500 Internal Server Error` is from Square? Do you know if there is a way I can check on Square to see more details for this request, like logs, so we can know why it’s an error? * Pengyi * [Elvira K.](https://wordpress.org/support/users/treibalen/) * (@treibalen) * [5 years, 10 months ago](https://wordpress.org/support/topic/does-refund-feature-work/#post-12869588) * Hi there [@rocwing](https://wordpress.org/support/users/rocwing/), * Thanks for all the troubleshooting you did so far! * According to Square API docs, this error happens when `Square encountered an unexpected error processing the request` – [https://developer.squareup.com/docs/build-basics/handling-errors#http-protocol-status-codes](https://developer.squareup.com/docs/build-basics/handling-errors#http-protocol-status-codes) * Can you please reach out to Square support to find why this response was sent? They might indeed have some logs on their end: [https://squareup.com/help/us/en/](https://squareup.com/help/us/en/) * Please keep me posted on their response! * Thread Starter [Pengyi Wang](https://wordpress.org/support/users/rocwing/) * (@rocwing) * [5 years, 10 months ago](https://wordpress.org/support/topic/does-refund-feature-work/#post-12874217) * Hi [@treibalen](https://wordpress.org/support/users/treibalen/) , * Finally I figured it out! Our orders are placed through WooCommerce APIs, there are three values we need put in meta_data, so Woocommmerce square plugin can use it to refund. * But I believe for the code below: [https://pastebin.com/jc2j0Y2B](https://pastebin.com/jc2j0Y2B) If it can return the real error reason(for example, no trans_id or can’t find transactions etc..), it will be very helpful to troubleshot the issue. * Regards, Pengyi * [Elvira K.](https://wordpress.org/support/users/treibalen/) * (@treibalen) * [5 years, 10 months ago](https://wordpress.org/support/topic/does-refund-feature-work/#post-12875182) * Hi there [@rocwing](https://wordpress.org/support/users/rocwing/), * Great sleuthing here! * From the code, I see that `_wc_square_credit_card_square_location_id` and `_wc_square_credit_card_authorization_code` are required. Which is the third meta_data that you had to add to process the refund? * I’ll submit an Enhancement request as soon as I can replicate the issue. * Looking forward to hearing back from you! * Thread Starter [Pengyi Wang](https://wordpress.org/support/users/rocwing/) * (@rocwing) * [5 years, 10 months ago](https://wordpress.org/support/topic/does-refund-feature-work/#post-12875607) * Hi [@treibalen](https://wordpress.org/support/users/treibalen/) It’s `wc_square_credit_card_charge_captured`, or it will try to void the payment, but it will return an error, something like‘… can’t find trans_id in this location_id…’ * ``` // if captures are supported and the order has an authorized, but not captured charge, void it instead if ( $this->supports_voids() && ! $this->get_capture_handler()->is_order_captured( $order ) ) { return $this->process_void( $order ); } ``` * Pengyi * [Elvira K.](https://wordpress.org/support/users/treibalen/) * (@treibalen) * [5 years, 10 months ago](https://wordpress.org/support/topic/does-refund-feature-work/#post-12931463) * Hi there [@rocwing](https://wordpress.org/support/users/rocwing/) , * I cleared `wc_square_credit_card_charge_captured` meta key for one of my orders paid with Square and received the following error instead: * `Square Void Failed: BAD_REQUEST - Not a delay capture transaction.` * Which makes sense since now it doesn’t see that the charge was captured. * Since I can’t replicate this issue with orders placed via site front-end (not API), I will close the thread. * Enjoy the rest of your day and stay safe! Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘Does refund feature work?’ is closed to new replies. * ![](https://ps.w.org/woocommerce-square/assets/icon-256x256.png?rev=3234354) * [WooCommerce Square](https://wordpress.org/plugins/woocommerce-square/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-square/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-square/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-square/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-square/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-square/reviews/) * 10 replies * 2 participants * Last reply from: [Elvira K.](https://wordpress.org/support/users/treibalen/) * Last activity: [5 years, 10 months ago](https://wordpress.org/support/topic/does-refund-feature-work/#post-12931463) * Status: resolved