Does refund feature work?

Hi Elvira,

When I enable log, it doesn’t show “Could not find original transaction tender. Please refund this transaction from your Square dashboard” message anymore, but keep show a spin icon.
The problem is when I go back to check the order, it show ‘Refunded’.
But actually it’s not when I check it on our square dashboard.

I hope it help to troubleshoot the issue.

Thanks,
Pengyi

Hi @treibalen,

Thank you for your help!
Re-connect Square doesn’t work, I’ve done that before.
I disabled all other plugins on our staging site, it’s still the same issue. We don’t have issues to process the payment, just refund.

Do you mean 500 Internal Server Error is from Square? Do you know if there is a way I can check on Square to see more details for this request, like logs, so we can know why it’s an error?

Pengyi

Hi @treibalen ,

Finally I figured it out!
Our orders are placed through WooCommerce APIs, there are three values we need put in meta_data, so Woocommmerce square plugin can use it to refund.

But I believe for the code below:
https://pastebin.com/jc2j0Y2B
If it can return the real error reason(for example, no trans_id or can’t find transactions etc..), it will be very helpful to troubleshot the issue.

Regards,
Pengyi

Hi @treibalen
It’s wc_square_credit_card_charge_captured, or it will try to void the payment, but it will return an error, something like ‘…can’t find trans_id in this location_id…’

// if captures are supported and the order has an authorized, but not captured charge, void it instead
		if ( $this->supports_voids() && ! $this->get_capture_handler()->is_order_captured( $order ) ) {
			return $this->process_void( $order );
		}

Pengyi