Support » Plugin: Import users from CSV with meta » Does nto import user email and no support from developer

  • Tried to use this plugin to transfer users to another site, to find that it does not work and has meant a lot of manual updating of information. The plugin however kindly sends out an email to the user saying their account has been updated, yet they are unable to login, unfortunately, I have had to use an alternative solution as time was short, so cannot leave a good or bad review

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Javier Carazo

    (@carazo)

    @daveclissold,

    Sorry but this is the first news that I have about you.

    Have you started any topic in the forum?

    Please tell me. A 1-star review make a big hurt to us and we use dozens of our hours in this plugin for free… so we want to make everyone happy.

    Tell me and we fix anything.

    Plugin Author Javier Carazo

    (@carazo)

    @daveclissold,

    I am searching for your questions but I don’t find anything, please tell me and I tell you.

    It is really sad for us have this kind of reviews when we try to answer as soon as possible and we try to have the best plugin for all.

    daveclissold

    (@daveclissold)

    Hi Javier I do have to apologise, I have just realised that the responses I refer to are not hosted in your support pages… they are in the plugin – hacks section, i shall ammend my rating to a neutral 3 stars. However I there is this one reply to the exact issue, where the user has had to use an alternative plugin

    https://wordpress.org/support/topic/user-email-wont-import/

    Plugin Author Javier Carazo

    (@carazo)

    Tomorrow morning I answer you in this thread and also in the other one.

    You have to use the first two columns to import the username and email but tomorrow I tell you with more details.

    Plugin Author Javier Carazo

    (@carazo)

    @daveclissold,

    As you can read in the plugin when you are going to import this is said:

    File must contain at least 2 columns: username and email. These should be the first two columns and it should be placed in this order: username and email. If there are more columns, this plugin will manage it automatically.

    This is in the import page so please before using the plugin: read the main screen.

    After it I have to tell you that please, be careful with this kind of reviews: 1 star without ask first.

    Sometimes I think in leave this project for this kind of reviews. Why? Because I work hard on this for hours. And yes I don’t expect earn money, but what I really expect is “thanks” from the users and with your review I think for my own “In addition to spend my time fo free in this, I get bad times from the users”.

    So please, read the documentation, reconsider the 3 stars also and yes, I will try to improve the plugin soon in order to be able to use any kind of order with user email and user login.

    daveclissold

    (@daveclissold)

    I am a software developer myself and know the effort that goes into developing projects, I read through all the documentation that you provide and followed them exactly as you put, but your plugin does not work. I changed to 3 stars out of respect for reading and quoting an article that was on a different part of the WordPress site which you might have not seen, that said your plugin still does not work for me, so I cannot give you a positive review, as that would be deceiving people who read the reviews.

    Plugin Author Javier Carazo

    (@carazo)

    Tell me your problem and I solve it.

    We have 20.000 active installs and none have problems that cannot be solved.

    Tell me and I tell you what is happening.

    Plugin Author Javier Carazo

    (@carazo)

    Sorry could you tell me your problem?

    We want to solve it.

    Your review title is not correct… and it is bad for us :(, please tell me and I help you.

Viewing 8 replies - 1 through 8 (of 8 total)
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