Support » Plugin: Getty Images » Does not work with Facebook Instant Articles

  • I love this plugin and Ive been using it for years. I just set my site up for Facebook Instant Articles, but ghetty image plugin does something weird. Instead of showing just the image I linked, it literally shows your entire webpage as if I had clicked on the image. Is there a way to fix this?

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Getty Images

    (@getty-images)

    Hi @goingfor2,
    Thanks for reaching out. We can take a look at this issue. Are you using the Getty Images plugin to license images using your subscription or are you using the plugin to Embed images?

    We’ll take a look at the issue and get back to you.
    Thanks,
    -Karissa

    Thread Starter Goingfor2

    (@goingfor2)

    I’m using the embedded images. Copy/paste this article into facebook, give it a second to load all the ghetty images, and you will see what I mean. There are three embedded images here. And all three will show your entire homepage. Even down to the curated content at the bottom.

    http://goingfor2.com/dfs-nascar-draftkings-lineup-advice-watkins-glen-picks-8617/

    Plugin Author Getty Images

    (@getty-images)

    @goingfor2 – I’ve looped in one of our Embed developers in to look into this issue and will get back to you as soon as I have more info.

    Out of curiosity, if you generate the embed code from the gettyimages.com website do you experience the same issue. Here’s an example:

    Embed from Getty Images<script>window.gie=window.gie||function(c){(gie.q=gie.q||[]).push(c)};gie(function(){gie.widgets.load({id:’WMdBwdsrSKdEEidXeGdTOQ’,sig:’md_5KSuQuBSkgRoZxTc4e7Lvrxtu8qVjzKcC4lKmyt8=’,w:’594px’,h:’374px’,items:’824547372′,caption: true ,tld:’com’,is360: false })});</script><script src=’//embed-cdn.gettyimages.com/widgets.js’ charset=’utf-8′ async></script>

    Thread Starter Goingfor2

    (@goingfor2)

    I actually can’t even get that embed code to work at all? Not even on a regular browser. I inserted the code just as you wrote it on the “text” side of WordPress, but nothing shows up.

    Thread Starter Goingfor2

    (@goingfor2)

    Okay, I was able to embed it properly, but it still doesn’t work on Facebook Instant articles.

    Plugin Author Getty Images

    (@getty-images)

    @goingfor2 – Just a note to let you know that we haven’t forgotten about this callout. We’re actively working on an update to the plugin and Embed and hope to be able to spend more time troubleshooting this issue soon.

    Thread Starter Goingfor2

    (@goingfor2)

    Awesome. Thank you. I’ve had to stop using the plugin temporarily because of this issue. I hope you are able to resolve it because it was one of my favorite plugins.

    Thread Starter Goingfor2

    (@goingfor2)

    Have you had any luck fixing this? Or is there a work around? I’ve been unable to use your plugin for a month.

    Plugin Author Getty Images

    (@getty-images)

    Hi @goingfor2,
    Sorry for the delay – we have not had the chance to dig into this much further.

    If you’re willing to do a bit of troubleshooting, can you try the following:
    1) Choose an image from GettyImages.com (rather than than the plugin) and click the </> symbol to get the Embed code.
    2) Using the text editor, paste in the Embed code
    3) Add <figure class=”op-interactive”> before the Embed code
    4) Add </figure> after the Embed code

    Publish and test.

    Here’s some documentation formating embeds for instant articles:
    https://developers.facebook.com/docs/instant-articles/reference/embeds/

    This will hopefully be a workaround for you as we look into whether this is something we can change int he plugin.

Viewing 9 replies - 1 through 9 (of 9 total)
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