Support » Plugin: Spectra - WordPress Gutenberg Blocks » Does not work with Blocksy theme

  • this plugin causes the Blocksy theme to crash.

    I can’t edit the Blog pages in customizer when Spectra is running

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support BSF – Sweta Kumari

    (@swetakumari)

    Hello @nikontom ,

    We are sorry to hear that you have had such a negative experience.

    Our team worked hard, tried its best to make it a smooth transition from prior versions to 2.0, and ran an extensive public beta testing program for several weeks. However, it seems we could not test all these possibilities. We’re so sorry for the trouble.

    Please know that we will address this review with the team so they can learn from it and do better in the future.

    Thank you for bringing this to our attention!

    Further, just to let you know, this issue is fixed in our development version. Can you please open a ticket with us from here so that we can provide the development version to fix that issue?

    I apologize again for any inconvenience this caused you.

    Plugin Support Rajkiran Bagal

    (@rajkiranb)

    Hey @nikontom,

    We have released an update of Spectra v2.0.13 in which we have fixed that issue.

    Can you please try & install the latest version & see if that works for you?

    Looking forward to hearing from you.

    Thread Starter nikontom

    (@nikontom)

    You did a great job.

    The problemis fixed.

    I can now change the page layout of the Blog post again, without Blocksy crashing. I don’t have to disable the Spectra plugin now to do that.Thanks

    Regards
    Tom

    • This reply was modified 2 months ago by nikontom.
    • This reply was modified 2 months ago by nikontom.
    Plugin Support BSF – Judith Pete

    (@judith0)

    Hello @nikontom,

    We are glad this is working for you now.

    It is always our pleasure to render good customer support service to amazing customers like you, and we will continue to do so. We do everything we can to help, and we are happy that you found our support helpful.

    It would be very much appreciated if you can change the review, this would help other users make a comfortable decision while choosing this plugin and be assured of the support we provide.

    Thanking you in advance! 🙂`

Viewing 4 replies - 1 through 4 (of 4 total)
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