Support » Plugin: Extra Charges To Payment Gateway For WooCommerce (Standard) » Does not work – Stay away!

  • Be careful.

    This plugin is not working with the latest PayPal Express official plugin for WooCommerce. We have been mailing the the plugin developer for month after we purchased the premium version in vain. The issue has been confirmed by the author but they failed to deliver a) a fix, b) a refund. Last emails remain unanswered at all.

    Sad to see how little effort a developer takes to service their customers for what they paid him/her for.

    Stay away!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author hemsingh1

    (@hemsingh1)

    Hi,

    We apologize for the poor experience. However, we are experiencing network outage and technical breakdown at our due to Covid Pandemic due to which there are delays in troubleshooting and reverting on emails.

    We hope to have our infrastructure and services normalized and back on track as soon as the overall environment returns to normalcy.

    Thanks

    Thread Starter princematli

    (@princematli)

    Hi there.

    This issue has been pending since March! I doubt that it’s that simple to just put the blame on COVID-19 – sounds too easy to be honest. But

    again, what frustrates us is your constant promise that the “issue is fixed tomorrow, we are working on it” (repeatedly) and ultimately we get no further feedback for weeks until we send a very friendly reminder (for the past 4 month!). At some point this is just not acceptable anymore, especially because the plugin is paid for.

    You won’t like it too – or not?

    Best regards and awaiting a fix or refund.
    Chris.

Viewing 2 replies - 1 through 2 (of 2 total)
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