Does not work on FireFox

  • Resolved zeb2cubed

    (@zeb2cubed)


    2 years, 6 months ago

    The Payment fields do not load on FireFox. My Firefox is uptodate (118.0.2 (64-bit)) but I checked on older versions to and it has the same issue. Following error in the console. Please advise ASAP.

    Uncaught ReferenceError: Stripe is not defined
    <anonymous> https://*******/wp-content/plugins/woocommerce-gateway-stripe/assets/js/stripe-payment-request.min.js?ver=7.6.0:1


    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter zeb2cubed

    (@zeb2cubed)

    2 years, 6 months ago

    Status Report: https://pastebin.com/UJZ7m0D2

    anastas10s

    (@anastas10s)

    2 years, 6 months ago

    Hi there @zeb2cubed 👋

    The Payment fields do not load on FireFox. My Firefox is uptodate (118.0.2 (64-bit)) but I checked on older versions to and it has the same issue.

    Thank you for bringing this to our notice. I went ahead with checking the site at https://acreshall.ie/checkout/, with the latest versions of both Firefox and Chrome. Below is what I could see, for reference:

    Direct link to image:https://snipboard.io/ZtJyOg.jpg

    Just to clarify, did you already have a chance to test with the Storefront theme (linked here) activated, and only the WooCommerce and WooCommerce Stripe Payment Gateway, or otherwise?

    I trust that points you in the right direction, but if you have more questions, let us know.

    We’re happy to help.

    Thread Starter zeb2cubed

    (@zeb2cubed)

    2 years, 4 months ago

    No I could not test with the Storefront theme, because this is a live website and I can’t just change the theme.

    But I am pretty sure it’s not an issue with the theme, because it works fine on other browsers but not on FireFox.

    Have you tested your plugin on Firefox?

    anastas10s

    (@anastas10s)

    2 years, 4 months ago

    Hi there @zeb2cubed 👋

    But I am pretty sure it’s not an issue with the theme, because it works fine on other browsers but not on FireFox.

    Have you tested your plugin on Firefox?

    Based on the details here, this sounds like an isolated issue with the Firefox browser on that device, as the WooCommerce Stripe Payment Gateway is tested with, and works well, with all major browsers.

    I trust that provides clarity. If you have more questions, let us know.

    We’re happy to help.

Viewing 4 replies - 1 through 4 (of 4 total)

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