Support » Plugin: Currency Switcher for WooCommerce » Does not work as described, crashes, and bad support

  • To any moderators: this is not a support request! Please follow your own guidelines and stop taking down legitimate reviews that are not requests for support.

    The layout of the plugin is wonderful and it seems great at face value. The problem occurred when I tried to add the 135 supported currencies that Stripe supports. The plugin claims that it supports unlimited currency options; it doesn’t. Once I added all the currencies and attempted to sync the exchange rates by the scheduled times, it didn’t work and didn’t even tell me that it failed to sync. When I attempted to manually sync the rates, it would give me a timeout error and would not sync no matter when I tried or how many times I tried. The result would be a 0:1 or 1:1 rate displayed for all of the rates.

    I contacted customer support and they seemed rather indifferent to the problem. They told me that they would contact their developer (it baffled me that they didn’t have a developer tied directly into their support). After not hearing back for a week or so and after trying to get an update without success, I cancelled and requested a refund. Thankfully, they actually responded to my refund request. They told me that their support is part-time Monday – Friday but I had contacted them with my issue and gave them the log info they’d requested 5 days ago.

    Also, looking back through the five star reviews here now makes me suspicious of their legitimacy because of how they are worded.

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  • Plugin Author WP Wham

    (@wpwham)

    I’m sorry to hear you were unhappy with our product and our support. We are a small company and we do the best we can. Clearly with over 5000 active users it’s safe to say our product works well for the vast majority of people, but it’s impossible to account for every possible situation. When there are problems we do our best to solve them, but it takes time to do this. I’m sorry we weren’t able to solve the problem within the timeframe you expected.

    Best regards,
    David
    WP Wham

    P.S. It should be noted this review is about features specific to our Premium version. It’s not really appropriate to write this review here about our free version when these features aren’t even part of our free version.

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