Title: Great customer support Last modified: September 3, 2016 --- # Great customer support * [nildarosa](https://wordpress.org/support/users/nildarosa/) * (@nildarosa) * [9 years, 8 months ago](https://wordpress.org/support/topic/does-not-work-684/) * The plugin was incompatible with one of my plugins. I deactivated all the plugins and re-installed the program and it is now working. I am using the editor on WordPress 4.6 and I am not sure yet which plugin caused the issue. * When I posted in here that the plugin was not working the creators were very interested in helping me solve the issue. Because of that I highly recommend this product. Viewing 12 replies - 1 through 12 (of 12 total) * Plugin Contributor [iova.mihai](https://wordpress.org/support/users/iovamihai/) * (@iovamihai) * [9 years, 8 months ago](https://wordpress.org/support/topic/does-not-work-684/#post-8130623) * Hey nildarosa, * I’m really sorry that things are not working as they should. We have tested the plugin with WordPress 4.6 and everything seems to work as advertised, but I do wish to know more about what might be wrong on your end. * Can you please open a support ticket [here](https://www.cozmoslabs.com/support/open-ticket/) and describe the problem and we’ll do our best to work on a solution. * Thank you and best regards, Mihai * Thread Starter [nildarosa](https://wordpress.org/support/users/nildarosa/) * (@nildarosa) * [9 years, 8 months ago](https://wordpress.org/support/topic/does-not-work-684/#post-8130626) * @iova.mihai I am sorry to be the bearer of bad news. We deactivated all of the other plugins to verify if there was a conflict but still your plugin does not work. When we add the code, [pms-register] it brings the form to open an account and not the one for registration. * I followed your video step by step and it did not work. I am not the only one telling you this. There is another post from tomn8r who is telling you that he is having trouble with the same code. * Plugin Contributor [iova.mihai](https://wordpress.org/support/users/iovamihai/) * (@iovamihai) * [9 years, 8 months ago](https://wordpress.org/support/topic/does-not-work-684/#post-8130629) * [@nildarosa](https://wordpress.org/support/users/nildarosa/) Thank you for writing back with more details. * The [pms-register] works only for logged out users. The purpose of it is to offer a way for users to register an account to the website and in the meantime offer a way for them to subscribe to a subscription plan, all in the same form. * So what you should see are the fields needed to create an account ( username, e-mail, first name, last name and password ) and also several radio buttons that represent the subscription plans you’ve setup in the Subscription Plans page of the plugin. * Is this what you are seeing? * Best regards, Mihai * Thread Starter [nildarosa](https://wordpress.org/support/users/nildarosa/) * (@nildarosa) * [9 years, 8 months ago](https://wordpress.org/support/topic/does-not-work-684/#post-8130630) * @iova.mihai If you read my first post you will see that I wrote the issue occurs when I am logged out. It does not provide any payment options. It only has the same form as the account form. The person will not be able to pay. * Plugin Contributor [iova.mihai](https://wordpress.org/support/users/iovamihai/) * (@iovamihai) * [9 years, 8 months ago](https://wordpress.org/support/topic/does-not-work-684/#post-8130631) * [@nildarosa](https://wordpress.org/support/users/nildarosa/) My reply was meant to clarify how the [pms-register] shortcode works. * Have you added any paid subscription plans in the Subscription Plans page of the plugin? * If no, please navigate to your WordPress admin area, then to Paid Member Subscriptions from the menu, then to the Subscription Plans page. Add a couple of paid subscription plans, then refresh the page where you have the register page. The payment options should appear. * Let me know how this works. * Thread Starter [nildarosa](https://wordpress.org/support/users/nildarosa/) * (@nildarosa) * [9 years, 8 months ago](https://wordpress.org/support/topic/does-not-work-684/#post-8130632) * @iova.mihai Yes, I added the subscriptions plans and followed your video step by step. Maybe it has a conflict with some of the WordPress Themes. I am using Tempera. * Plugin Contributor [iova.mihai](https://wordpress.org/support/users/iovamihai/) * (@iovamihai) * [9 years, 8 months ago](https://wordpress.org/support/topic/does-not-work-684/#post-8130633) * [@nildarosa](https://wordpress.org/support/users/nildarosa/) I have just installed Tempera from the WordPress repository and the shortcode still works. * What you are describing should not be happening and it might affect other users, thus can you please open a support ticket on our website ( [https://www.cozmoslabs.com/support/open-ticket/](https://www.cozmoslabs.com/support/open-ticket/)) so that we can try to find a solution. * One of our happiness engineers will be more than happy to provide you with technical support. * Thread Starter [nildarosa](https://wordpress.org/support/users/nildarosa/) * (@nildarosa) * [9 years, 8 months ago](https://wordpress.org/support/topic/does-not-work-684/#post-8130634) * @iova.mihai I will be glad to change the Theme to another one that you suggest and tell you if that is the problem. * Thread Starter [nildarosa](https://wordpress.org/support/users/nildarosa/) * (@nildarosa) * [9 years, 8 months ago](https://wordpress.org/support/topic/does-not-work-684/#post-8130635) * @iova.mihai I will install it again and use your help. I appreciate your concern and the great support. Give me some time to put it back. * Thread Starter [nildarosa](https://wordpress.org/support/users/nildarosa/) * (@nildarosa) * [9 years, 8 months ago](https://wordpress.org/support/topic/does-not-work-684/#post-8130636) * @iova.mihai I deactivated all the plugins I have and reinstalled your program and it is now working. I do not know which plugin was the culprit. I decided to not re-install some of the plugins. I will go one by one and check if any of the ones I am re-installing gives me any problem and I will let you know if that happens. * Thread Starter [nildarosa](https://wordpress.org/support/users/nildarosa/) * (@nildarosa) * [9 years, 8 months ago](https://wordpress.org/support/topic/does-not-work-684/#post-8130637) * @iova.mihai I want you to let you know that I changed the rating to 5 stars. Could you let me know how much is for the pro subscription and could you explain more what is the content dripping? Thanks! * Plugin Contributor [iova.mihai](https://wordpress.org/support/users/iovamihai/) * (@iovamihai) * [9 years, 8 months ago](https://wordpress.org/support/topic/does-not-work-684/#post-8130642) * [@nildarosa](https://wordpress.org/support/users/nildarosa/) I’m really glad you have managed to make it work. * Regarding the Pro version, please open a support ticket on our website, detailing what you wish to know ( [https://www.cozmoslabs.com/support/open-ticket/](https://www.cozmoslabs.com/support/open-ticket/)), as it is against WordPress’s conditions to talk about premium features on these forums. * Thank you and best regards, Mihai Viewing 12 replies - 1 through 12 (of 12 total) The topic ‘Great customer support’ is closed to new replies. * ![](https://ps.w.org/paid-member-subscriptions/assets/icon-256x256.png?rev=2961161) * [Paid Membership Subscriptions - Effortless Memberships, Recurring Payments & Content Restriction](https://wordpress.org/plugins/paid-member-subscriptions/) * [Frequently Asked Questions](https://wordpress.org/plugins/paid-member-subscriptions/#faq) * [Support Threads](https://wordpress.org/support/plugin/paid-member-subscriptions/) * [Active Topics](https://wordpress.org/support/plugin/paid-member-subscriptions/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/paid-member-subscriptions/unresolved/) * [Reviews](https://wordpress.org/support/plugin/paid-member-subscriptions/reviews/) * 12 replies * 2 participants * Last reply from: [iova.mihai](https://wordpress.org/support/users/iovamihai/) * Last activity: [9 years, 8 months ago](https://wordpress.org/support/topic/does-not-work-684/#post-8130642)