Support » Plugin: WP-SpamShield » Does not work

  • Disabled all plugins except Buddypress (which is the core functionality of my site) and always got the “Please enable JavaScript and Cookies in your browser and try again” error. Didn’t bother disabling Buddypress since, if that’s the conflict, my entire site won’t work. Looking for better options to stop registration spam.

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  • Plugin Contributor Red Sand Media Group

    (@redsand)

    Hi MatthewEbel,

    I’m sorry to hear about the issue you’re having.

    However, I have to ask, why would you post a negative review without even submitting a support request first?

    The plugin absolutely does work. We do an extraordinary amount of testing to ensure compatibility, and it is tested to work perfectly with BuddyPress.

    It is important for all plugin users to read the documentation. We have put together some very helpful and thorough troubleshooting documentation. Please take a few minutes to work through the Troubleshooting Guide and FAQs, as these solve over 90% of issues users have.

    Please take special note of Troubleshooting Step 9 and FAQ #9 as they relate specifically to the issue you are dealing with, and will give you the steps to proceed forward.

    From the Troubleshooting Guide:

    If this message comes up consistently even after JavaScript and cookies are enabled, then there most likely is an installation problem, site configuration issue, plugin conflict, or JavaScript conflict.

    If the information provided doesn’t solve the issue for you, we’ll need a bit more info from you on the specifics, and we’ll need to email back and forth, so please head over to the WP-SpamShield Support Form (our main support channel), and take a moment to fill out a support request. That will allow us to help you diagnose this, find out what the real issue is, and get things working right for you.

    Please ask yourself this…When developers spend so much time developing free plugins for the WordPress community, is it really ok to post a 1-star review without making any reasonable effort to receive support? That’s simply not the right way to handle things.

    If you have an issue with something, submit a support request first, and give the author time to respond. We provide free support for our plugins…all you have to do is submit a support request at the WordPress Plugin Support Page. We provide some of the best support out there.

    You might want to take a moment to check out these two posts:

    I would ask that you reconsider your rating.

    – Scott

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