Support » Plugin: Easy Forms for Mailchimp » Does not work

  • Resolved magod

    (@magod)


    Hello,

    When I click on “SUBSCRIBE”, I return to the main page. Would there be a conflict?
    Thank you for your help

    Magod

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor yikesitskevin

    (@yikesitskevin)

    Bonjour Magod,

    I can confirm that the subscription request is not being sent. This could be one of two things. First, there are a few JavaScript errors on your page. Sometimes a JS error on the page can break our JS. Second, our plugin’s assets are being manipulated via the caching plugin WP Fastest Cache.

    Can you try excluding our JS files from the WPFC plugin? These are our files:

    • [your-site]/plugins/yikes-inc-easy-mailchimp-extender/public/js/form-submission-helpers.min.js
    • [your-site]/plugins/yikes-inc-easy-mailchimp-extender/public/js/yikes-mc-ajax-forms.min.js

    You could also try switching the form from AJAX to non-AJAX. A non-ajax submission should not be broken by JS errors/caching. (However, AJAX submissions have a much nicer UX flow).

    Merci!
    Kevin.

    Thread Starter magod

    (@magod)

    Bonjour Kevin,

    I have tried the above solutions but it does not work.
    The problem comes from fastest cache premium.
    I have disabled and easy form works
    I don’t know exactly where it comes from…..
    If you heve an idea?

    Un grand merci!
    Magod

    Plugin Contributor yikesitskevin

    (@yikesitskevin)

    Bonjour Magod,

    J’espere repondre d’en Francais mais j’apprend toujours. Alors, je dois repondre d’en Anglais.

    I think at least one of your plugin’s JS files is breaking when it is optimized by WPFC. This is causing other JS files to break as well.

    Are you able to include/exclude plugin’s JS files from WPFC? Would you be able to enable WPFC but disable some plugins from being optimized?

    Alternatively, you could enable WPFC and disable your other plugins until you find which one is causing the conflict. This is an annoying step mais peut etre est ca vaut la peine?

    I know a lot of our users have optimization plugins. Some times they need to exclude our files from the optimization but the conflict shouldn’t be between Easy Forms and WPFC.

    Hope that makes sense & I hope my French is understandable ūüėČ

    Cheers,
    Kevin.

    Thread Starter magod

    (@magod)

    Bonjour Kevin,

    Le début de la réponse est parfaite!
    J’ai d√©sactiv√© tous les plugins, celui qui pose probl√®me c’est WPFCpremium; avec WPFC, il n’y a pas de probl√®me.

    Donc, maintenant, tout fonctionne. Easy Form works fine.

    Do you understand?

    Thank you for helping and trying to speak french.

    Grand merci.

    Magod

    Plugin Contributor yikesitskevin

    (@yikesitskevin)

    Bonjour Magod,

    Oui, c’est clair. Voulez-vous continuer a experiementer ce probl√®me? Pouvez-vous parler a les informaticiens de WPFCPremium? Je ne sais pas la cause du probl√®me mais je pense que c’est une configuration(?) probl√®me avec WPFCPremium. Les deux plugins devraient √™tre compatibles.

    Let me know ūüôā

    Merci,
    Kevin.

    • This reply was modified 3 years, 6 months ago by yikesitskevin.
    Thread Starter magod

    (@magod)

    Bonjour Kevin,

    C’est tout bon.
    Inutile de continuer.
    Merci de votre aide.
    Peut-√™tre √† une autre fois….

    Kindly regards.

    Magod

    Plugin Contributor yikesitskevin

    (@yikesitskevin)

    D’accord, Magod.

    Si vous avez plus de probl√®mes, m’envoyez un message s’il vous plais.

    Merci,
    Kevin.

Viewing 7 replies - 1 through 7 (of 7 total)
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